Cognos8.4 Installation Issues -- Urgent

[hari5]

Hi ,
We are facing many issues while installing and configuring cognos 8.4
1. Getting the following error while configuring application server
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Successfully launched a test JVM with the memory setting of '1000'. Note that this does not guarantee that IBM Cognos 8 will start and run successfully.

To see which JVM options are based on this setting, view c8_location/bin/bootstrap_<OS>.xml and see your JVM documentation for an explanation of those options.
Since the value is empty, the feature is disabled. There is nothing to test.
17:22:41, 'LogService', 'StartService', 'Success'.
17:23:44, CM-SYS-2215 A Content Manager internal PRECACHEINITACTIONS task started.
17:23:44, CM-SYS-2216 A Content Manager internal PRECACHEINITACTIONS task is complete.
17:23:45, 'com.cognos.pogo.contentmanager.coordinator.ActiveCMControl', 'pogo', 'Failure'.
DPR-DPR-1035 Dispatcher detected an error.

17:23:45, 'ContentManager', 'getActiveContentManager', 'Failure'.
DPR-CMI-4006 Unable to determine the active Content Manager. Will retry periodically.
17:23:44, CM-CFG-5050 A content store cache error occurred while loading the object data.  There is insufficient system memory in resource pool 'default' to run this query.
17:23:44, 'ContentManagerService', 'StartService', 'Failure'.

17:23:44, CM-CFG-5063 A Content Manager configuration error was detected while connecting to the content store.  CM-CFG-5051 Content Manager failed to initialize the cache subsystem. Cause: CM-CFG-5050 A content store cache error occurred while loading the object data.    Runtime Exception stack trace:  CM-CFG-5050 A content store cache error occurred while loading the object data.     at com.cognos.cm.dbstore.CMDbStore.initializeCache(CMDbStore.java:4740)     at com.cognos.cm.dbstore.CMDbStore.initializeContentDependent(CMDbStore.java:4663)     at com.cognos.cm.server.CMServlet.initializeContentStoreForActive(CMServlet.java:2482)     at com.cognos.cm.server.CMServlet.init(CMServlet.java:2140)     at com.cognos.cm.server.ContentManager.start(ContentManager.java:301)     at com.cognos.cm.server.ContentManagerLifecycleHandler.start(ContentManagerLifecycleHandler.java:63)     at com.cognos.pogo.services.DefaultHandlerService.start(DefaultHandlerService.java:101)     at com.cognos.pogo.services.DispatcherServices.startInititalServices(DispatcherServices.java:416)     at com.cognos.pogo.transport.PogoServlet$PogoStartup.run(PogoServlet.java:681)     at java.lang.Thread.run(Thread.java:810)  Caused by: com.jnetdirect.jsql.JSQLException: There is insufficient system memory in resource pool 'default' to run this query.     at com.jnetdirect.jsql.JSQLException.makeFromDatabaseError(Unknown Source)     at com.jnetdirect.jsql.IOBuffer.processPackets(Unknown Source)     at com.jnetdirect.jsql.JSQLStatement.b(Unknown Source)     at com.jnetdirect.jsql.JSQLStatement.f(Unknown Source)     at com.jnetdirect.jsql.JSQLStatement.for(Unknown Source)     at com.jnetdirect.jsql.JSQLStatement.do(Unknown Source)     at com.jnetdirect.jsql.JSQLStatement.executeQuery(Unknown Source)     at com.cognos.cm.dbstore.CMDbStore.initializeCache(CMDbStore.java:4722)     ... 9 more 
17:24:19, 'AgentService', 'StopService', 'Success'.
17:24:19, 'AgentService', 'StopService', 'Success'.
17:24:19, 'ReportDataService', 'StopService', 'Success'.
17:24:19, 'ReportDataService', 'StopService', 'Success'.
17:24:19, 'MonitorService', 'StopService', 'Success'.
17:24:19, 'MonitorService', 'StopService', 'Success'.
17:24:19, 'EventService', 'StopService', 'Success'.
17:24:19, 'EventService', 'StopService', 'Success'.
17:24:19, 'com.cognos.pogo.services.DefaultHandlerService', 'pogo', 'Failure'.
DPR-DPR-1035 Dispatcher detected an error.

17:24:19, 'com.cognos.pogo.services.DefaultHandlerService', 'pogo', 'Failure'.
DPR-DPR-1035 Dispatcher detected an error.

17:24:19, 'BatchReportService', 'StopService', 'Success'.
17:24:19, 'BatchReportService', 'StopService', 'Success'.
17:24:19, 'SystemService', 'StopService', 'Success'.
17:24:19, 'SystemService', 'StopService', 'Success'.
17:24:19, 'CPS Producer Registration Service', 'StopService', 'Success'.
17:24:19, 'CPS Producer Registration Service', 'StopService', 'Success'.
17:24:19, 'JobService', 'StopService', 'Success'.
17:24:19, 'JobService', 'StopService', 'Success'.
17:24:19, 'MetadataService', 'StopService', 'Success'.
17:24:19, 'MetadataService', 'StopService', 'Success'.
17:24:19, 'DeliveryService', 'StopService', 'Success'.
17:24:19, 'DeliveryService', 'StopService', 'Success'.
17:24:19, 'ReportService', 'StopService', 'Success'.
17:24:19, 'ReportService', 'StopService', 'Success'.
17:24:19, 'ContentManagerService', 'StopService', 'Success'.
17:24:19, 'ContentManagerService', 'StopService', 'Success'.
17:24:19, 'LogService', 'StopService', 'Success'.
17:24:19, 'LogService', 'StopService', 'Success'.
[ ERROR ] CFG-ERR-0103 Unable to start IBM Cognos 8 service.
Execution of the external process returns an error code value of '-1'.
-------------------------------------------
All of sudden Cognos service started after some time again service is showing that starting but not showing the service details and getting the following details.
------------
Successfully launched a test JVM with the memory setting of '1000'. Note that this does not guarantee that IBM Cognos 8 will start and run successfully.

To see which JVM options are based on this setting, view c8_location/bin/bootstrap_<OS>.xml and see your JVM documentation for an explanation of those options.
----------------

2.Getting the following error while configuring gateway server .

First I have got the following error
--------------------------
15    ERROR [main] - LogIPFControl::initCAMCrypto() - Cannot create CAM signing session.
CAM-CRP-1114 Unable to find the Certificate Authority self-signed certificate with alias 'ca' in the keystore 'C:/Program Files/cognos/c8/configuration/signkeypair\jCAKeystore'.
   at com.cognos.accman.jcam.crypto.misc.KeyStoreReader.getCACertificate(KeyStoreReader.java:576)
   at com.cognos.accman.jcam.crypto.misc.Configuration.isCAKeyPairValid(Configuration.java:1428)
   at com.cognos.accman.jcam.crypto.CAMFactory.initialize(CAMFactory.java:141)
   at com.cognos.indications.LogIPFControl.initCAMCrypto(LogIPFControl.java:520)
   at com.cognos.indications.LogIPFControl.initialize(LogIPFControl.java:141)
   at com.cognos.crconfig.CRConfigFrame.initDataManager(CRConfigFrame.java:535)
   at CRConfig.main(CRConfig.java:287)
15    WARN  [main] - LogIPFControl::initialize() - initCAMCrypto() failed, return false.
0     ERROR [main] - LogIPFControl::initCAMCrypto() - Cannot create CAM signing session.
CAM-CRP-1114 Unable to find the Certificate Authority self-signed certificate with alias 'ca' in the keystore 'C:/Program Files/cognos/c8/configuration/signkeypair\jCAKeystore'.
   at com.cognos.accman.jcam.crypto.misc.KeyStoreReader.getCACertificate(KeyStoreReader.java:576)
   at com.cognos.accman.jcam.crypto.misc.Configuration.isCAKeyPairValid(Configuration.java:1428)
   at com.cognos.accman.jcam.crypto.CAMFactory.initialize(CAMFactory.java:141)
   at com.cognos.indications.LogIPFControl.initCAMCrypto(LogIPFControl.java:520)
   at com.cognos.indications.LogIPFControl.initialize(LogIPFControl.java:141)
   at com.cognos.crconfig.CRConfigFrame.initDataManager(CRConfigFrame.java:535)
   at CRConfig.main(CRConfig.java:287)
0     WARN  [main] - LogIPFControl::initialize() - initCAMCrypto() failed, return false.
0     ERROR [main] - LogIPFControl::initCAMCrypto() - Cannot create CAM signing session.
CAM-CRP-1114 Unable to find the Certificate Authority self-signed certificate with alias 'ca' in the keystore 'C:/Program Files/cognos/c8/configuration/signkeypair\jCAKeystore'.
   at com.cognos.accman.jcam.crypto.misc.KeyStoreReader.getCACertificate(KeyStoreReader.java:576)
   at com.cognos.accman.jcam.crypto.misc.Configuration.isCAKeyPairValid(Configuration.java:1428)
   at com.cognos.accman.jcam.crypto.CAMFactory.initialize(CAMFactory.java:141)
   at com.cognos.indications.LogIPFControl.initCAMCrypto(LogIPFControl.java:520)
   at com.cognos.indications.LogIPFControl.initialize(LogIPFControl.java:141)
   at com.cognos.crconfig.CRConfigFrame.initDataManager(CRConfigFrame.java:535)
   at CRConfig.main(CRConfig.java:287)
0     WARN  [main] - LogIPFControl::initialize() - initCAMCrypto() failed, return false.
0     ERROR [main] - LogIPFControl::initCAMCrypto() - Cannot create CAM signing session.
CAM-CRP-1114 Unable to find the Certificate Authority self-signed certificate with alias 'ca' in the keystore 'C:/Program Files/cognos/c8/configuration/signkeypair\jCAKeystore'.
   at com.cognos.accman.jcam.crypto.misc.KeyStoreReader.getCACertificate(KeyStoreReader.java:576)
   at com.cognos.accman.jcam.crypto.misc.Configuration.isCAKeyPairValid(Configuration.java:1428)
   at com.cognos.accman.jcam.crypto.CAMFactory.initialize(CAMFactory.java:141)
   at com.cognos.indications.LogIPFControl.initCAMCrypto(LogIPFControl.java:520)
   at com.cognos.indications.LogIPFControl.initialize(LogIPFControl.java:141)
   at com.cognos.crconfig.CRConfigFrame.initDataManager(CRConfigFrame.java:535)
   at CRConfig.main(CRConfig.java:287)
0     WARN  [main] - LogIPFControl::initialize() - initCAMCrypto() failed, return false.
0     ERROR [main] - LogIPFControl::initCAMCrypto() - Cannot create CAM signing session.
CAM-CRP-1114 Unable to find the Certificate Authority self-signed certificate with alias 'ca' in the keystore 'C:/Program Files/cognos/c8/configuration/signkeypair\jCAKeystore'.
   at com.cognos.accman.jcam.crypto.misc.KeyStoreReader.getCACertificate(KeyStoreReader.java:576)
   at com.cognos.accman.jcam.crypto.misc.Configuration.isCAKeyPairValid(Configuration.java:1428)
   at com.cognos.accman.jcam.crypto.CAMFactory.initialize(CAMFactory.java:141)
   at com.cognos.indications.LogIPFControl.initCAMCrypto(LogIPFControl.java:520)
   at com.cognos.indications.LogIPFControl.initialize(LogIPFControl.java:141)
   at com.cognos.crconfig.CRConfigFrame.initDataManager(CRConfigFrame.java:535)
   at CRConfig.main(CRConfig.java:287)
0     WARN  [main] - LogIPFControl::initialize() - initCAMCrypto() failed, return false.
31    ERROR [main] - LogIPFControl::initCAMCrypto() - Cannot create CAM signing session.
CAM-CRP-1114 Unable to find the Certificate Authority self-signed certificate with alias 'ca' in the keystore 'C:/Program Files/cognos/c8/configuration/signkeypair\jCAKeystore'.
   at com.cognos.accman.jcam.crypto.misc.KeyStoreReader.getCACertificate(KeyStoreReader.java:576)
   at com.cognos.accman.jcam.crypto.misc.Configuration.isCAKeyPairValid(Configuration.java:1428)
   at com.cognos.accman.jcam.crypto.CAMFactory.initialize(CAMFactory.java:141)
   at com.cognos.indications.LogIPFControl.initCAMCrypto(LogIPFControl.java:520)
   at com.cognos.indications.LogIPFControl.initialize(LogIPFControl.java:141)
   at com.cognos.crconfig.CRConfigFrame.initDataManager(CRConfigFrame.java:535)
   at CRConfig.main(CRConfig.java:287)
47    WARN  [main] - LogIPFControl::initialize() - initCAMCrypto() failed, return false.
---------------------------
now again getting the following error while starting the cognos configuration.
------------

A fatal error occurred.Unable to run the application.
An exception occurred.
java.lang.exceptioninintializerError.
you shoud re-install the software.
----------------
Can anyone help to reslove the issue ?

Thanks in advance

[BIsrik]

which database is used for content store?...did you check cogserver.log for some more details?

We faced the same problem with Sybase, later on got to know that there is patch which needs to be applied on sybase to get rid of this error...We couldn't apply the patch and so, we shifted to the cognos content database itself.

Srik

[hari5]

Hi,

We are using SQL Server 2008 and SP1. Cognos 8 service is working after restarting the system .I thought there is some problem with the SQL server.
I am still getting the following error while starting the cognos 8 service.

[ ERROR ] CAM-CRP-1132 An error occurred while attempting to request a certificate from the Certificate Authority service. Unable to connect to the Certificate Authority service. Ensure that the Content Manager computer is configured and that the Cognos 8 services on it are currently running. Reason: java.net.SocketException: Operation timed out: connect:could be due to invalid address

[Birdie]

Hi-

I just completed an 8.4 installation and also ran into the Content Store issue (using SQL Server). I was able to resolve the issue by deleting and recreating the Content Store itself.

Let me know if you need more details.

Thanks!
Birdie

[dlafrance]

This is a problem that may require Cognos staff assistance, don't fear to log a call at IBM.