8.4 Go! Dashboard Install & Config

[bhines43]

If you turn on SSO in Cognos 8.4 you get the following error: "PRS-PRH-0250 The target server returned an HTTP error code."  when trying to view report objects (lists,crosstab,charts,etc.) in Go Dashboard. When SSO is turned off you can see the objects. Supposedly this is fixed in Cognos 8.4 MR 1 that should be out soon.

[johnpenna]

You are not getting the icons because there is a bug in IE...

We had horrendous problems installing this...

You need to chase up cognos support...

Dont lose pateince...Cognos is real bad...No testing of install docs!!! This was horrific for me as well

There are 2 Bugs ...1 with IE6 (You need a .NET Patch Check the know issues in the install doc)

The other bug is in the Cognos software...You need to install SP1 fix...It should then be okay...

Basically I had to install in a separate location on the web server (a new web Site)

Get help from Cognos Support...You struggle on your own

I had this issue.. Heres are the responses from Cognos..

1)
=====================================================================================
The Cognos GO Dashboard application is not supported or compatible with 8.4 FCS, so in order to install and setup correctly GO Dashboard you will need to have an 8.4 GA install.
I have also attached an excellent Proven Practice document for your reference:

IBM Cognos 8 GO! Dashboard Companion Guide
http://support.cognos.com/supported/tti/public/docs/cognos_pp_infrastructure_ibm_cognos_8_go!_dashboard_installation_and_troubleshooting.pdf?lid=cognos_pp_infrastructure_ibm_cognos_8_go!_dashboard_installation_and_troubleshooting


2)

================================================================
Hi John,
the problem is caused by the fatc that the JAVA_HOME variable is not set properly.

It should be set to: set JAVA_HOME=<path_to_java1.5_jre>

where <path_to_java1.5_jre> should be substituted with the location of the JRE 1.5 and not the actual literal:

i.e. set JAVA_HOME=C:\Program Files\cognos\C84GA\bin\jre\1.5.0

If I recall correctly your 8.4 installation is on the D drive so the JAVA_HOME variable should be something like:

set JAVA_HOME=D:\Program Files\cognos\cognos84\bin\jre\1.5.0


3)

Hi John,
the issue you are encountering is caused by a known problem of Go Dashboard:

Problem: 617454.0
Title: Kerberos with AD generates PRS-PRH-0250 error in select content

The issue is marked as fixed in SP1 of GO Dashboard, however this Service Pack has not yet been released.
There is workaround however which you could implement:

Here´s what you need to do to fix the issues:
1. You will need to create a new virtual directory by using the the Internet Information Services (IIS) Manager. Let´s call it c8godb for now. This virtual directory points to the same Cognos 8 webcontent (read access) as the normal "cognos8" virtual directory. Create also the cgi-bin virtual directory (execute access) too.
2. Make sure this new virtual directory has the following:


anonymous access is enabled
3. You can test if this configuration works, from the Go!DB server box, by opening its browser to http://host/c8godb.
4. Now, edit the <install>/war/dashboard/dashboard.properties file and change "/cognos8" (or whichever setting you had applied) to "/c8godb" for both c8_gateway and c8_webcontent
5. Rebuild the WAR file again
6. Re-deploy to Tomcat 6 again
======================================================================================
4)

Hi John,
thank you for the update.
The workaround should still work after the Service Pack is applied as you are implementing two different Virtual Directories. However, please be aware that it is a workaround so it should not be considered a full solution, therefore it would be better to switch back to the normal settings when the Service Pack is applied.

Please let me know if you have any further questions regarding this issue. In the meantime I will change the status of this Service Request to 'Product Issue Created'.

========================================================================

5)

Hi John,
the "cognosgodb" Virtual Directory needs to be created at the same level as all your other Cognos Virtual Directories under Default Webiste and not under the Cognos 8.4 Virtual Directory. Basically, in order to implement the workaround you will have to create the same structure as the original cognos 8.4 virtual directory; so you will have also the cgi-bin under the new "cognosgodb".

++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++

[johnpenna]

This IIS was setup by cognos support before the SP1 patch

[dionpaul]

I am attempting to install IBM Cognos 8 Go! Dashboard in my new Cognos BI 8.4 server environment.  I have read this thread and tried everything and nothing seems to be working.  I'm also trying to obtain the Dashboard Companion Document but can't seem to find it on IBM's site.

Anyway, I have a distributed install of 8.4; Gateway and Dispatcher on W2k3 64bit O/S and the Content Manager on W2k3 32bit O/S (we are still on Series 7 Sun One authentication).  I install the Thumbnail Service and Go! Dashboard Resources on the Content Manager and Gateway servers and ALL services on the Dispatcher.  After the install I modified the Tomcat server.xml to change the port from 8080 to 8081.  Initially, I left everything else alone figuring that the other configuration files would pick up the settings from the IBM Configuration and Cognos Configuration.  NO JOY!  I then modified the dashboard.properties file to match my settings in IBM Configuration and ensured that I included the Parameter: WEB.GATEWAY_URI was set to "http://<server name>:8081/cognos/dashboard/html/"

Long story short...none of this has worked.

Can someone that has successfully setup this application assist me with the configuration of this application?  TIA

[JackCognos]

I have two instances of Go! Dashboard up and running. One instance runs perfectly fine.

The second instance won't allow report components to be added to a dashboard. When they are dropped in place, the screen portal goes all white. This happens with every report I try. I can add an entire report, but in doing so I lose a lot of the Go! Dashboard functionality.

When I look at the logs I get the following error message repeatedly:
DPR-DPR-1035 Dispatcher detected an error       SOAPAction http: does not map to any known service.

Any help would be appreciated.

[gantoniello]

Hello everyone,

I hope you can help me ..

I have a problem when you start GoDashboard and do not know what I can do ..

Tomcat is running properly, the service is set to port 8082, all the steps for proper installation have been followed to the letter, but when the page loads http://localhost/8082/cognos/dashboard/html, the return message

Connection refused: connect

Can you help?
Thank you!

GA

[pauld0308]

I know this topic is now quite old, but we're just getting around to installing Cognos 8.4 MR1, and Go ! Dashboard. I used this topic to navigate my way through the JAVA_HOME issues, and I can start the service and even create dashboards. My problem is similar to the one posted by cognos84 on the bottom of the first page - whenever I drag anything into (say) a navigator window, I do not get any of the icon pictures. The alternate text is there, so I can figure out which one is which, but no icons.

I trawled through the other responses, and couldn't see anything that was relevant to cognos84's question. Has anyone else seen this and overcome it?

[kenrisen]

hi all..

I got this software up and run well..
I install cognos 8.4 windows 32 bit in windows 2003 server 64bit.
my spec:
os->win server 2003 64bit
cognos-> server 32bit
computer name cognosdev

The step that I did :

1. Install cognos BI 8.4 server win 32bit
2. Install cognos BI8.4 modeling
3. Install and configure IIS
4. Test Cognos BI 8.4 (opened http://localhost/cognos8)
5. Install cognos 8.4 fix pack 1
6. Setting JAVA_HOME at environment variable to c:\Program files <x86>\cognos\c8\bin\jre\1.5.0
7. Stop Cognos Service
8. Setting CAF at IBM Cognos Configuration
    - Open IBM Cognos Configuration
    - Choose cognos application firewall
    - put mymachinename:80, exmp-> cognosdev:80
    - save and run the cognos service

8. Setting WEB.GATEWAY
    - go to localhost/cognos8
    - cognos administration
    - Click Configuration tab, Dispatchers and Services option and then
       click the Set properties button
    - Click the dispatcher name (cognosdev:9300/p2pd)
    - search presentation service and click setting
    - u will see advance setting and choose edit (in the right)
    - plz checked the override so you can put WEB.GATEWAY_URI in
      parameter and for the value put
      Ex. http://cognosdev:80/cognos8/cgi-bin/cognos.cgi/gdb/cognos8/dashboard/html

      The first cognos8 is a virtual directory in IIS
      The other one (the last cognos8) is context_root in dashboard.properties
      (we will see dashboard.properties later)
    - Check the box beside WEB_GATEWAY.URI
    - click Ok
    - clik edit again to check the WEB_GATEWAY.URI have a value

    - IMPORTANT : MAKE SURE YOU PUT THE VALUE IN WEB_GATEWAY.URI

9. Install cognos go dashboard win 32bit
10. Install cognos go dashboard fixpack 1
11. Go to the <c8_path>/war/dashboard location
12. Open up the dashboard.properties and change setting

    - I change the app_name from cognos to cognos8
    - because context_root has a syntax context_root=/${app_name}
      so context_root will have cognos8 as the value (don't change anything in context_root)
    - change all localhost with your computer name
      I change to cognosdev
    - Save it.
13. open command window
14. Go to the <C8_PATH>/dashboard/bin
15. write service.bat install
    (if the installation successfull you can see IBMCognos8GoDashboard in services)
16. write net start IBMCognos8GoDashboard
17. go to the tomcat with IE (http://localhost:9301)
    - the port setting is in dashboard.properties so if you want change the port you must edit the dashboard.properties
    - choose tomcat manager (user:system & password:manager)
18. click the cognos8 (wait and check,is it run well)
    if run well you can go to next step but if wrong try to check dashboard.properties and stop go dashboard service
    uninstall service.bat (service.bat uninstall -> write this in cmd like when we want install the service)
19. stop all cognos service
20. start all cognos service

hope can help you to install go dashboard..^^

[kenrisen]

hi all cognos gurus...

i have a problem with cognos go dashboard when i use a report that have drill through definition (simple drill through not portlet to portlet,just one cognos viewer) and i click the bar chart, cognos will give a error message about CAF Validation Rejection.

error message

<!DOCTYPE HTML PUBLIC "-//W3C//DTD HTML 3.2 Final//EN"> <HTML> <META HTTP-EQUIV="Content-Type" CONTENT="text/html; charset=utf-8"> <!-- Copyright (C) 2008 Cognos ULC, an IBM Company. All rights reserved. --> <!-- Cognos (R) is a trademark of Cognos ULC, (formerly Cognos Incorporated). --> <HEAD> <TITLE>Error - IBM Cognos 8</TITLE> </HEAD> <!-- <ERROR_COMPONENT>p2pd</ERROR_COMPONENT> <ERROR_CODE>CAF_VALIDATION_FAILURE</ERROR_CODE> <ERROR_MSG>DPR-ERR-2079 Firewall Security Rejection. Your request was rejected by the security firewall.</ERROR_MSG> <ERROR_DETAILS>${details}</ERROR_DETAILS> --> <BODY BGCOLOR="#FFFFFF" link="#000099" vlink="#000099" alink="#000099" leftmargin="0" marginwidth="0" marginheight="0" topmargin="0"> <table cellpadding="0" cellspacing="0" border="0" width="100%"> <tr> <td valign="top" width="100%"> <table cellpadding="0" cellspacing="0" border="0" width="100%" align="left"> <tr> <td height="22" colspan="1" align="LEFT" valign="TOP" bgcolor="#666699" width="662">&nbsp;</td> <td height="22" align="right" valign="TOP" bgcolor="#666699" width="74"><font face="arial,helvetica,geneva,sans-serif" size="2"></font></td> </tr> <tr> <td height="3" valign="TOP" colspan="2"> <table border="0" cellpadding="0" cellspacing="0" width="100%"> <tr> <td valign="TOP" bgcolor="#000000" width="100%"><img src="/cognos8/cps4/portlets/nav/images/space.gif" width="1" height="1" border="0"></td> </tr> <tr> <td valign="TOP" bgcolor="#999999" width="100%"><img src="/cognos8/cps4/portlets/nav/images/space.gif" width="1" height="1" border="0"></td> </tr> <tr> <td valign="TOP" bgcolor="#CCCCCC" width="100%"><img src="/cognos8/cps4/portlets/nav/images/space.gif" width="1" height="1" border="0"></td> </tr> </table> </td> </tr> <tr> <td height="28" colspan="2"><font size="3" color="#990000" face="Arial, Helvetica"><font color="#666699">IBM Cognos 8<span class="dialogue"></span></font></font></td> </tr> </table> </tr> <tr><td valign="top" width="100%"></td></tr> <tr><td align=left width="100%"><font face="Arial, Geneva, Helvetiva, sans-serif" size=2>&nbsp;&nbsp;An error has occurred.</font></td></tr> </table> <form name="myError"> <Table border=0 cellpadding=0 cellspacing=0 width=100%> <tr> <td colspan=3 width=100%><img src="/cognos8/cps4/portlets/nav/images/space.gif" width="1" height="15" border="0" alt=""></td> </tr> <tr> <td width=10><img src="/cognos8/cps4/portlets/nav/images/space.gif" width="10" height="1" border="0" alt=""></td> <td valign=top align=left width=46> <img src="/cognos8/cps4/portlets/nav/images/dialog_error.gif" width=36 height=36 border=0 alt=""> <img src="/cognos8/cps4/portlets/nav/images/space.gif" width="10" height="1" border="0" alt=""></td> <td valign=top align=left width=100%><font face="arial,helvetica,geneva,sans-serif" size="2">DPR-ERR-2079 Firewall Security Rejection. Your request was rejected by the security firewall.</font> <!-- --> <!-- --> </td> </tr> <tr> <td colspan=3 width=100%><img src="/cognos8/cps4/portlets/nav/images/space.gif" width="1" height="15" border="0" alt=""></td> </tr> <tr> <td width=10><img src="/cognos8/cps4/portlets/nav/images/space.gif" width="10" height="1" border="0" alt=""></td> <td valign=top align=left><img src="/cognos8/cps4/portlets/nav/images/space.gif" width="10" height="1" border="0" alt=""></td> <!-- --> <!-- --> <td valign=top align=left width=100%><font face="arial,helvetica,geneva,sans-serif" size="2">CAF rejection details are available in the log. Please contact your administrator.</font></td> <!-- --> </tr> <tr> <td colspan=3 width=100%><img src="/cognos8/cps4/portlets/nav/images/space.gif" width="1" height="15" border="0" alt=""></td> </tr> </table> <table border=0 bgcolor="silver" cellspacing=0 cellpadding=3 width="100%"> <tr valign=top> <td align=left bgcolor="#9999CC">&nbsp;</td> </tr> </table> </form> </BODY> </HTML>

[mmartins]

I recently installed fix pack 2 to our 8.4 installation and had to run through the setup and configuration for Go! Dashboard again.  I don't know if this has been posted in this thread, but it helped me get Go! D up and running quickly, so I figured it may help someone out there...

Hopefully the link doesn't go dead.  This is the companion guide for configuring Go! D after FP1/FP2 has been installed:  http://download.boulder.ibm.com/ibmdl/pub/software/dw/dm/cognos/infrastructure/cognos_specific/go_dashboard_fp1_fp2_companion_guide.pdf

[getrex]

Does anyone have already run Go Dashboard under WebSphere 6.1 ?

I set dashboard.properties file with my default values; I remained all values except the following:
- tomcat_port: 9081  (this is my WAS default port number)
- c8_dispatch: http://myserver:9081/p2pd/servlet/disatch
- c8_gateway: http://myserver:8080/cognos8/cgi-bin/cognos.cgi  --> run OK and I'm working on it.  8080 is my default port under HTTPServer (httpd.conf file)
- c8_webcontent: http://myserver:8080/cognos8

I set the WEB.GATEWAY_URI parameter (Set advanced settings - Configuration) with the value http://myserver:8080/cognos8/cgi-bin/cognos.cgi/gdb/cognos/dashboard/html

Well, in fact I followed all steps of the InfoCenter "Configure IBM Cognos 8 Go! Dashboard to Run on IBM WebSphere Application Server"

My problem is when I click the "New Dashboard" icon in Cognos Connection nothing appears. The message is like if the page does not exist.    "The website cannot display the page - HTTP 500"

Do I have to create a virtual directory or host in httpd.conf file ?
Any suggestions on how to resolve this?