The Access Manager Server ticket service is not configured or not available

[Stejawh]

Hi,

We have three 2003 servers which act as an Application server (SQL 2005) and two Job servers.

We are having problems adding the job Servers to the CAC.  If i try to connect to the CAC from the Job Servers i get the error message When launching Contributor.

"Failed to launch Access Manager
The Access Manager Server ticket service is not configured or not available"

If i try to add the job servers from the Application Servers i get "SQL Server does not exist or access denied" through COM and CAC Hangs with HTTP.

I can access and test the ticket service from the Application Server and Access Manager Admin without any problems.

Thanks,

Steve

[ducthcogtechie]

In configuration manager on each server you have configured the connection to the directory server?

[Stejawh]

Hi,

Were using an LAE file but i've configured the path on both.

Thanks,

Steve

[ducthcogtechie]

Are you sure you want to continue using an .lae file, as that technology was never intended for production environments, but for demo purposes only.
That technology cannot handle multiple users very well. I would advise you to use the Cognos Directory Server.
When you install that, and then choose to install Planning, it comes with Access Manager administration and the Access Manager server. That second one is the one that includes the ticketing server that your planning servers seem to be looking for in the first place.

(you can easlily import your existing lae file into a new directory server. in 7.x/8.1, but would probably have to rebuilt your PAD if you flip authentication source; make sure to export admin links and macro's and disconnect jobservers and applications before switching)

[Stejawh]

Hi,

Thanks for your reply.  It is intended for a small development network.  It's been requested so not sure we could change to Directory Server, If not would there be any other erason that would stop it working with an LAE file?

Thanks,

[ducthcogtechie]

Is you access manager server installed on one of the servers? (the one that comes with the ticketing service)
You can recognise if it's installed when it has that NT service running.

Feel free to use the .lae. You will probably need a single lae file on that application server, as the CAC needs ot be secured against a single point of authentication.

[Stejawh]

Yes the Access Manager Service and LAE file are all on the Application server but i still get the same issue.  The Cognos planning service and Planning73 are all running under local admin accounts.  Can you think of anything else to try?

Thanks,

Steve

[ducthcogtechie]

Is windows component ""activate remote network com+"" installed on each server?

[Stejawh]

Yes, installed on both Job Servers. 

Thanks,

Steve

[ducthcogtechie]

Also on the application server?

[Stejawh]

Yes sorry, It's installed on all three servers (Application Server and two Job Servers)

Thanks,

Steve