Scheduled job failing

[darinz]

I'm very new to administering Cognos, so any feedback/input would be appreciated.

Our instance of Cognos has a scheduled activity titled "Consistency Check" and it has failed to run for over a month (see below for error message).  The person who scheduled this activity is no longer with our company.  Also I noticed the job does not have a defined owner.  Could these two issues be the reason the job is failing?  Does the "Scheduled by" need to be an active administrator?  We also have noticed several other scheduled reports by non-administrators are also failing with this same error message.  We've attempted to fix this issue by following the instructions in this article to no avail:

https://www.ibm.com/support/pages/scheduled-reports-fail-after-password-update-cm-req-4159-cm-cam-4005-unable-authenticate-check-your-security-directory-server-connection-and-confirm-credentials-entered-login

Error message:CM-REQ-4159 Content Manager returned an error in the response header. The error "cmAuthenticateFailed CM-CAM-4005 Unable to authenticate. Check your security directory server connection and confirm the credentials entered at login." can be found in the response SOAP header. CAF-WRN-2082 An error has occurred. Please contact your administrator. The complete error has been logged by CAF with SecureErrorID:2023-02-28-22:00:01.240-#2 CM-REQ-4342 An error occurred with the client. 

Thanks in advance for any assistance provided.

[dougp]

It looks like it's caused by the missing owner.  On just one schedule for a test:  [as a user with the appropriate roles] take ownership of the report and the schedule.

[Homer911]

You should be able to modify the schedule properties to define yourself as the owner.  You dont need to be an administrator to schedule reports and I've seen reports with an "unavailable" scheduled by that continue to run without issue

[sdf]

make sure the owner of the job has an administrator level role. Since consistency check jobs are administrative tasks.



sdf

[Cape Cod Gunny]

https://www.ibm.com/support/pages/scheduled-reports-fail-after-password-update-cm-req-4159-cm-cam-4005-unable-authenticate-check-your-security-directory-server-connection-and-confirm-credentials-entered-login

On our system this happens when a user has scheduled a job and then their active directory password expires and they create a new one. Cognos has their "Old" credentials associated with that report schedule. The user needs to log in and renew their credentials. See the "bobble-head" icon in the top left.

To alleviate this, we created a non-expiring admin account within our organization and schedule all the critical reports using that account.