Getting Error While Start Service in IBM Cognos Configuration 11.1.7

[Pratiksha]

[Start Service]
07:57:53, 'LogService', 'StartService', 'Success'.
07:57:59, CAF-WRN-0010 CAF input validation enabled.
07:57:59, CAF-WRN-0021 CAF Third Party XSS checking disabled.
07:59:32, CM-SYS-2215 A Content Manager internal PRECACHEINITACTIONS task started.
07:59:32, CM-SYS-2216 A Content Manager internal PRECACHEINITACTIONS task is complete.
07:59:34, CM-SYS-2215 A Content Manager internal POSTINITACTIONS task started.
07:59:34, CM-SYS-2093 The Content Manager cache initialization is complete. 61 objects loaded in 1.46 seconds.
07:59:35, CM-SYS-2216 A Content Manager internal POSTINITACTIONS task is complete.
07:59:36, CM-CFG-5064 A Content Manager configuration error was detected while creating the initial content objects.  CM-REQ-4332 Unable to create security object proxy. Unable to retrieve user information required to create account proxy object for the object "::Anonymous".
07:59:36, 'ContentManagerService', 'StartService', 'Failure'.

07:59:46, 'ContentManager', 'getActiveContentManager', 'Failure'.
DPR-CMI-4006 Unable to determine the active Content Manager. Will retry periodically.
08:00:53, 'Dispatcher', 'Stop', 'Success'.
08:00:54, 'AgentService', 'StopService', 'Success'.
08:00:54, 'JobService', 'StopService', 'Success'.
08:00:54, 'MetadataService', 'StopService', 'Success'.
08:00:54, 'DeliveryService', 'StopService', 'Success'.
08:00:54, 'CPS Producer Registration Service', 'StopService', 'Success'.
08:00:54, 'HumanTaskService', 'StopService', 'Success'.
08:00:54, 'AnnotationService', 'StopService', 'Success'.
08:00:54, 'RestBridgeService', 'StopService', 'Success'.
08:00:54, 'EventService', 'StopService', 'Success'.
08:00:54, 'SACamSrvc', 'StopService', 'Success'.
08:00:54, 'MonitorService', 'StopService', 'Success'.
08:00:54, 'relationalMetadataService', 'StopService', 'Success'.
08:00:54, 'camAsyncAA', 'StopService', 'Success'.
08:00:54, 'SystemService', 'StopService', 'Success'.
08:00:54, 'SACamSrvcInternal', 'StopService', 'Success'.
08:00:54, 'CacheService', 'StopService', 'Success'.
08:00:54, 'Fragment Server Service', 'StopService', 'Success'.
08:00:54, 'ReportDataService', 'StopService', 'Success'.
08:00:54, 'MobileService', 'StopService', 'Success'.
08:00:54, 'visualisationGalleryService', 'StopService', 'Success'.
08:00:54, 'ContentManagerCacheService', 'StopService', 'Success'.
08:00:54, 'BatchReportService', 'StopService', 'Success'.
08:00:54, 'QueryService', 'StopService', 'Success'.
08:00:54, 'GraphicsService', 'StopService', 'Success'.
08:00:54, 'burstDistributionService', 'StopService', 'Success'.
08:00:54, 'ReportService', 'StopService', 'Success'.
08:00:54, 'BUX Service', 'StopService', 'Success'.
08:00:54, 'RepositoryService', 'StopService', 'Success'.
08:00:54, 'LogService', 'StopService', 'Success'.

[Start Service]
[ ERROR ] CFG-ERR-0103 Unable to start IBM Cognos service.
Execution of the external process returns an error code value of '-1'.


Thanks,
Pratiksha

[MFGF]

[Start Service]
07:57:53, 'LogService', 'StartService', 'Success'.
07:57:59, CAF-WRN-0010 CAF input validation enabled.
07:57:59, CAF-WRN-0021 CAF Third Party XSS checking disabled.
07:59:32, CM-SYS-2215 A Content Manager internal PRECACHEINITACTIONS task started.
07:59:32, CM-SYS-2216 A Content Manager internal PRECACHEINITACTIONS task is complete.
07:59:34, CM-SYS-2215 A Content Manager internal POSTINITACTIONS task started.
07:59:34, CM-SYS-2093 The Content Manager cache initialization is complete. 61 objects loaded in 1.46 seconds.
07:59:35, CM-SYS-2216 A Content Manager internal POSTINITACTIONS task is complete.
07:59:36, CM-CFG-5064 A Content Manager configuration error was detected while creating the initial content objects.  CM-REQ-4332 Unable to create security object proxy. Unable to retrieve user information required to create account proxy object for the object "::Anonymous".
07:59:36, 'ContentManagerService', 'StartService', 'Failure'.

07:59:46, 'ContentManager', 'getActiveContentManager', 'Failure'.
DPR-CMI-4006 Unable to determine the active Content Manager. Will retry periodically.
08:00:53, 'Dispatcher', 'Stop', 'Success'.
08:00:54, 'AgentService', 'StopService', 'Success'.
08:00:54, 'JobService', 'StopService', 'Success'.
08:00:54, 'MetadataService', 'StopService', 'Success'.
08:00:54, 'DeliveryService', 'StopService', 'Success'.
08:00:54, 'CPS Producer Registration Service', 'StopService', 'Success'.
08:00:54, 'HumanTaskService', 'StopService', 'Success'.
08:00:54, 'AnnotationService', 'StopService', 'Success'.
08:00:54, 'RestBridgeService', 'StopService', 'Success'.
08:00:54, 'EventService', 'StopService', 'Success'.
08:00:54, 'SACamSrvc', 'StopService', 'Success'.
08:00:54, 'MonitorService', 'StopService', 'Success'.
08:00:54, 'relationalMetadataService', 'StopService', 'Success'.
08:00:54, 'camAsyncAA', 'StopService', 'Success'.
08:00:54, 'SystemService', 'StopService', 'Success'.
08:00:54, 'SACamSrvcInternal', 'StopService', 'Success'.
08:00:54, 'CacheService', 'StopService', 'Success'.
08:00:54, 'Fragment Server Service', 'StopService', 'Success'.
08:00:54, 'ReportDataService', 'StopService', 'Success'.
08:00:54, 'MobileService', 'StopService', 'Success'.
08:00:54, 'visualisationGalleryService', 'StopService', 'Success'.
08:00:54, 'ContentManagerCacheService', 'StopService', 'Success'.
08:00:54, 'BatchReportService', 'StopService', 'Success'.
08:00:54, 'QueryService', 'StopService', 'Success'.
08:00:54, 'GraphicsService', 'StopService', 'Success'.
08:00:54, 'burstDistributionService', 'StopService', 'Success'.
08:00:54, 'ReportService', 'StopService', 'Success'.
08:00:54, 'BUX Service', 'StopService', 'Success'.
08:00:54, 'RepositoryService', 'StopService', 'Success'.
08:00:54, 'LogService', 'StopService', 'Success'.

[Start Service]
[ ERROR ] CFG-ERR-0103 Unable to start IBM Cognos service.
Execution of the external process returns an error code value of '-1'.


Thanks,
Pratiksha

Hi,

The first thing to check is that the content store hasn't been corrupted. You can run a consistency check on it and fix it by running a couple of scripts (see link below). I would definitely back up your content store first if you can.

https://www.ibm.com/support/pages/getting-error-cm-cfg-5064-and-cm-sys-5226-while-trying-start-cognos-service

Cheers!

MF.

[Pratiksha]

Thanks