CV-0015 The User does not have the assigned capability to generate 'PDF' output

[spl_fr_mr]

Dear All,
Please i have a problem to generate all reports on pdf Format.
CV-0015 The User does not have the assigned capability to generate 'PDF' output
I already add PDF capability to my user by the error still appear.
Knowing that my user can generate the pdf directly from cognos by from the application integrated to cognos he can't.
We use custom java provider to connect cognos to the app.

I didn't have this problem before.
It was when we installed the Chrome updates that Report studio no longer worked correctly. we had to install a Cognos fix pack (FI 24) that this problem appeared?

Please any idea?

[MFGF]

Dear All,
Please i have a problem to generate all reports on pdf Format.
CV-0015 The User does not have the assigned capability to generate 'PDF' output
I already add PDF capability to my user by the error still appear.
Knowing that my user can generate the pdf directly from cognos by from the application integrated to cognos he can't.
We use custom java provider to connect cognos to the app.

I didn't have this problem before.
It was when we installed the Chrome updates that Report studio no longer worked correctly. we had to install a Cognos fix pack (FI 24) that this problem appeared?

Please any idea?

Hi,

What version of Cognos do you currently use? I can't see any fix packs or interim fixes for Cognos Analytics (11.0 or 11.1) that go as high as 24. It looks like 10.2.2 has an Interim Fix 24 available, released in October 2020 - is this what you mean?

It looks like there is an Interim Fix 25 available now (assuming my guesses above are correct).

Do you see the same error if you use a different browser such as Firefox or Internet Explorer?
Is the error just for your user, or do all users see the same error?

Here are some possible causes:
Have you (or your administrator) checked to see if there are any old dispatchers still registered that are no longer physically still present?
https://www.ibm.com/support/pages/cv-0015-user-does-not-have-assigned-capability-generate-pdf-output
Are you using a distributed install with the PowerPlay Presentation Service enabled?
https://www.ibm.com/support/pages/running-reports-pdf-csv-or-excel-fails-intermittently-cv-0015-user-does-not-have-assigned-capability-generate-pdf-or-csv-or-excel

Cheers!

MF.

[spl_fr_mr]

Hi, Mant thanks for your reply.
Yes we still used 10.2.2 and the fix pack we installed is 24.

All the users have the same issue. same probleme with IE and Edge.

Another information, when i connect to cognos connection for the first time, (even if the report is configured to run on pdf format) the report dpslay with the html format. after that, i run Query studio. and without doing any action on query studio i return to cognos connection and here the Report display on pdf icon with the pdf running options.

So i don't understand why?


Many thanks.

[MFGF]

Hi, Mant thanks for your reply.
Yes we still used 10.2.2 and the fix pack we installed is 24.

All the users have the same issue. same probleme with IE and Edge.

Another information, when i connect to cognos connection for the first time, (even if the report is configured to run on pdf format) the report dpslay with the html format. after that, i run Query studio. and without doing any action on query studio i return to cognos connection and here the Report display on pdf icon with the pdf running options.

So i don't understand why?


Many thanks.

Thanks. Did you investigate the links I posted in the previous reply? Do either of these apply to your situation?

MF.

[spl_fr_mr]

Hi,
yes I have already tried it but to no avail.