Undefined Error + HTML code appearing instead of report

[shihajj]

Hello All,

I am very new to IBM Cognos and using version 10.2.1. I have problems with few reports :

1) A report called "Shipped by Day" gives a "Shipped by Day is Undefined" error pop up on IE9.

2) The same report sometimes give HTML code instead of the view.

This is with IE9 mostly and the peoplewho use the report are using only IE9 which is a bigger problem..

Can someone shed some light on the issue and fix ?

Any suggestions are welcome.

Thanks in advance.