Urgent Email Not sent Via Cognos when Scheduled

[Gsivanan]

Hi All,

We have a report scheduled in Cognos (10.2.1) on a daily basis , which needs to be sent via email to the recipient (single recipient) . We have configured the SMTP server with the following details under the Notification section of Cognos Configuration , but still the emails are not sent and it throws the message saying that the " CNC-SDS-0408 There are email messages waiting to be sent.
                         CNC-SDS-0410 The email message was not sent. Approximate message size: [1 KB] The Mail server returned this error: [Invalid Addresses] "

Configuration Details:

SMTP mail server : smtp.office35.com:<port>
Account & Password : <user mail> & <password>
Default sender :  <user mail>

Kindly let us know if we are missing any other steps in our configuration.

Note: Our SMTP server and the Cognos Server is on the same network

Thanks in Advance!!

[BigChris]

Are you sending the email to proper email address?

[bdbits]

Login in to the server and use telnet to the SMTP server to try and send an email out.
https://technet.microsoft.com/en-us/library/bb123686(v=exchg.160).aspx

If that fails, the problem is not in Cognos but with the email server configuration.

[Gsivanan]

Thanks for your advise. But using telnet , it says Client was not authenticated to send anonymous mail.

We are trying it.