AAA-SYS-0002 error when trying to access new install of Cognos 11

[cassadycarlson]

I just installed a parallel version of 11 that is running on same servers as our 10.2.2 DEV environment. When I try accessing via http://iis-host/ibmcognos I get the following error:

AAA-SYS-0002 The service cannot process the request because it has not been initialized

At Cognos Config startup and in cogserver.log file I see;
com.cognos.pogo.services.DefaultHandlerService      Failure   <messages><message><messageString>DPR-DPR-1035 Dispatcher detected an error.</messageString></message><message><messageString>null</messageString></message></messages>   problem configuring handler camAsyncServicenull java.lang.NullPointerException ...

I have opened support ticket with IBM but haven't heard back.

[MFGF]

I just installed a parallel version of 11 that is running on same servers as our 10.2.2 DEV environment. When I try accessing via http://iis-host/ibmcognos I get the following error:

AAA-SYS-0002 The service cannot process the request because it has not been initialized

At Cognos Config startup and in cogserver.log file I see;
com.cognos.pogo.services.DefaultHandlerService      Failure   <messages><message><messageString>DPR-DPR-1035 Dispatcher detected an error.</messageString></message><message><messageString>null</messageString></message></messages>   problem configuring handler camAsyncServicenull java.lang.NullPointerException ...

I have opened support ticket with IBM but haven't heard back.

Hi,

Are you getting this error from your 10.2.2 instance or your new CA instance? It looks to me like the instance is having trouble accessing the content store. If this is your CA instance, is there a reason you're not using the servlet gateway URL to connect (http://<server>:9300/bi)

MF.