Keep getting error after new Planning 8.2 installation

[BobaGreek]

I just installed Cognos EP 8.2 on the Windows 2003 server that had Cognos BI 8.2 running.  In Cognos Configuration I sucessfully started Planning server, but when try to open Analyst and enter user credentials I receive the following message:

"Analyst failed to communicate with content menager database ......Error was: Unable to retrieve user information for the user that was logged in".

I didn't change default user/pw "cognos". Any ideas?

Thanks

[BobaGreek]

Anybody? ??? 

[SomeClown]

Make sure you are running the Planning 8 service and Cognos 8 service under a domain account with local admin rights.

Make sure you are in the same tree/domain as the server.

Make sure to apply the BI updater (.236) to the server.

[BobaGreek]

Where can I find BI updater (.236) ?

[BobaGreek]

Bi Reporting portal works fine. Planning 8.2 gives me all the headache

[SomeClown]

BI updater is available from Cognos support.  It's needed to make Planning work in a BI environment.

[BobaGreek]

Thanks SomeClown. I've spent almost an hour looking on Cognos support site for BI updater (.236) without any luck. Is there any chance to send me a direct link? I am Primary contact for my company and can easily download the fix.

Thanks

[SomeClown]

You need to file a case with Cognos and they'll send the link. I didn't keep the link after the download.