Planning application does not show data after Copy/Load/Prepare/GTP

[Dev1975]

Hi Guys,

When it rains it pours! I've logged this with IBM as well but if anyone else knows where to look, that would be really helpful. I've got a Customer, they're exporting a D-Cube from Planning Analyst to a text file and then copying the lines they need from that to a separate text file and saving the file. This file is then being used in the "import data > copy/load/prepare" step for the application in CAC.

The process steps through successfully and the GTP completes with no errors, however when the application is opened in Cognos Connection, it shows all 0 values even though there are values in the actual text file. I've stepped through the process with them and they aren't checking/unchecking boxes unnecessarily, everything goes through OK so I've got no idea what is causing this. Anyone come across this before? Any idea why this would not work? They did the same process with a different application and it worked fine, so the process steps aren't in question.

Cheers!

[StuartS]

Have you checked that no data is rejected on the prepare stage of the data import?  This will only show before you GTP.  Look in import data in the CAC.

If the above is OK then maybe look at the database. Check the im tables in the database/schema to make sure data is loading to database.

Stuart

[Dev1975]

Looks like there was an issue at the Customer end, this has been resolved now with some assistance.