Cognos 11 - Start up service error

[Cognos8]

After successful install and configure, In configuration section , right click the content store and test it throws success message. while starting the service from configuration , it shows hour glass for long time and no error or success message. So i closed the screen , but it asks to start the service or not . I gave yes and it throws error "upgrade status failure". Due to this error , it is not registering and starting the service

Error : <Checking Upgrade status>
<ERROR> JVMCFRE0003 bad major version: class=com/cognos/IPFTest/IPFUpgrade, offset=6

content store database is new and empty. Same error throws while saving configuration but not always.

[MFGF]

After successful install and configure, In configuration section , right click the content store and test it throws success message. while starting the service from configuration , it shows hour glass for long time and no error or success message. So i closed the screen , but it asks to start the service or not . I gave yes and it throws error "upgrade status failure". Due to this error , it is not registering and starting the service

Error : <Checking Upgrade status>
<ERROR> JVMCFRE0003 bad major version: class=com/cognos/IPFTest/IPFUpgrade, offset=6

content store database is new and empty. Same error throws while saving configuration but not always.

What database are you using for your Content Store? Have you looked in cogserver.log to see if there are any more detailed error messages?

MF.

[Cognos8]

Hi,

After taking below action , i moved to next step. Plrwo some light on this

Title : Cognos Analytics 11 service start up error

Error : [ ERROR ] CFG-ERR-0106 IBM Cognos Configuration did not receive a
response from the IBM Cognos service in the time allotted.

Issue Desc : In configuration, right click the content store and test it throws success message. But when I perform same testing in Audit, it shows hour glass for long time and no error or success message.Same issue exists while starting the services.

Action Taken: Cognos 10.2.2 is also installed in same server and JAVA_PATH  is mapped to C10.2.2 install path "E:\Program Files\ibm\cognos\c10_64\bin64\jre\7.0".
In C11, JRE folder path is "E:\Program Files\ibm\Cognos11\analytics\jre" which does not have JRE version. I mapped JAVA_PATH to c11 in built JRE.

Now when i start the service it throws above error description.

Cognos version : 11
Content store : Oracle 11
OS : Windows

[MFGF]

Hi,

After taking below action , i moved to next step. Plrwo some light on this

Title : Cognos Analytics 11 service start up error

Error : [ ERROR ] CFG-ERR-0106 IBM Cognos Configuration did not receive a
response from the IBM Cognos service in the time allotted.

Issue Desc : In configuration, right click the content store and test it throws success message. But when I perform same testing in Audit, it shows hour glass for long time and no error or success message.Same issue exists while starting the services.

Action Taken: Cognos 10.2.2 is also installed in same server and JAVA_PATH  is mapped to C10.2.2 install path "E:\Program Files\ibm\cognos\c10_64\bin64\jre\7.0".
In C11, JRE folder path is "E:\Program Files\ibm\Cognos11\analytics\jre" which does not have JRE version. I mapped JAVA_PATH to c11 in built JRE.

Now when i start the service it throws above error description.

Cognos version : 11
Content store : Oracle 11
OS : Windows

You might just need to wait for the service to start. Sometimes it can take longer than the default timeout that triggers the message.

MF.

[Cognos8]

After waiting for long time , it throws below error.

Error : [ ERROR ] CFG-ERR-0106 IBM Cognos Configuration did not receive a
response from the IBM Cognos service in the time allotted.

[MFGF]

After waiting for long time , it throws below error.

Error : [ ERROR ] CFG-ERR-0106 IBM Cognos Configuration did not receive a
response from the IBM Cognos service in the time allotted.

What are you seeing logged in cogserver.log? Are there any messages that provide more detail about what's going on?

MF.

[Cognos8]

HI MFGF,

Sorry for the delay. Held up in another issue ( c10.2.2).

Now coming to this, Attached the error captured. Content store connection fails. I have placed OJDBC5 jar file in drivers folder and made TNS entry as well. In same server i have c10.2.2 which is connecting with oracle with same SID. I have chosen Custom install. did not configure Audit or authentication, first step wanted to see content manager Servlet url working fine. IBM says java_home variable for JRE is not required. I tried starting with and without  Java_home.

[MFGF]

HI MFGF,

Sorry for the delay. Held up in another issue ( c10.2.2).

Now coming to this, Attached the error captured. Content store connection fails. I have placed OJDBC5 jar file in drivers folder and made TNS entry as well. In same server i have c10.2.2 which is connecting with oracle with same SID. I have chosen Custom install. did not configure Audit or authentication, first step wanted to see content manager Servlet url working fine. IBM says java_home variable for JRE is not required. I tried starting with and without  Java_home.

JVMCFRE003 errors mean there's an issue with the java runtime libraries - my guess is you're getting a conflict with the JRE you are using with Cognos 10.2.2. You'd usually see these kinds of errors if an earlier version of JRE tries to run a java class compiled in a later version. Looks like you have a java issue here.

MF.

[Cognos8]

you are correct ..

Below is the solution
=============
1. JAVA_HOME variable pointing to C10.2.2 which is JRE 1.7
2. C 11 requires Jre 1.8.
3. Removed the  Java_home variable and made use of default jre 1.8
4. To find what is the jre version : open configuration .. ctrl + F3

After launching the URL i am blind .. :) i dont see report studio.. did not configure IIS. IBM says even for custom install IIS config is not required. Somewhere i read if we are using AD/LDAP IIS config is same like earlier version. But i can launcg URL with out IIS.
I am using the default URL  "http://server name :9305/bi/v1/disp". I am thinking to configure IIS to use CGI/ISAPI. Please shed some light on this concept.


1. Where to see the RS  and Workspace advanced . I can see QS, AS, WORKSPACE, ES by clicking "New
2. What is the scenario to use to configure IIS? and difference between new and earlier version
3. How to configure https?

[MFGF]

you are correct ..

Below is the solution
=============
1. JAVA_HOME variable pointing to C10.2.2 which is JRE 1.7
2. C 11 requires Jre 1.8.
3. Removed the  Java_home variable and made use of default jre 1.8
4. To find what is the jre version : open configuration .. ctrl + F3

After launching the URL i am blind .. :) i dont see report studio.. did not configure IIS. IBM says even for custom install IIS config is not required. Somewhere i read if we are using AD/LDAP IIS config is same like earlier version. But i can launcg URL with out IIS.
I am using the default URL  "http://server name :9305/bi/v1/disp". I am thinking to configure IIS to use CGI/ISAPI. Please shed some light on this concept.


1. Where to see the RS  and Workspace advanced . I can see QS, AS, WORKSPACE, ES by clicking "New
2. What is the scenario to use to configure IIS? and difference between new and earlier version
3. How to configure https?

Hi,

Glad you got past that first issue! Well done!! :)

You can configure IIS for use if you want to - there are some instructions in a previous thread on doing this. It's not as straightforward as it was for 10.2.2 because of the redirects.

http://www.cognoise.com/index.php/topic,29816.0.html

Now - on to Report Studio and Cognos Workspace Advanced. Unfortunately you're not going to see them in Cognos Analytics, since they no longer exist. In 10.2.2 they are two different skins sitting over the same underlying studio - one for Professional Authors and one for Business Authors. In Cognos Analytics, both skins have been replaced by a single new skin - called Authoring. If you select New and choose Report, you will be in the new single authoring environment. Under the covers, it's the same studio as before - it just looks a lot better and is simpler and more intuitive, so that it can be use by both Professional and Business Authors :)

Cheers!

MF.