Upgrade from Cognos 10.2 to Cognos 10.2.2

[vincydza@gmail.com]

I decided to upgrade from Cognos 10.2 to Cognos 10.2.2 and ran into trouble.

I had read in  a post that  to upgrade from 10.2 to Cognos  10.2.2, I had to un-install 10.2 and then install 10.2.2  on the same folder.

I un-installed 10.2 and now when i am trying to install 10.2.2 I am receiving a message "You cannot install this version of the product over a previously installed version. Please choose another folder".

and when I choose a different folder , I am promoted with an error message "The product does not exist in thus location or the version information could not be determined"

I am stranded in a catch 22 situation,  the product that I trying to install was downloaded from IBM website up_bisrvr_winx64h_10.2.6101.79_ml.tar

How can I upgrade the cognos environment from10.2 to 10.2.2

Vince

[sunosoft]

If you are uninstalling one version first then you might need to check for all references for that product in your machine. Like there would be some registry entries related to Cognos 10.2 which you should delete first. Few files will be automatically removed once you restart your machine, so restarting also important in some case. And i believe even after uninstalling 10.2 there would be cognos folder in your machine delete that folder too.

Another important thing is checking your installation package. Confirm if you have correct package only. I am not sure how we can confirm what you have from installation files, one guess would be checking the documentation folder provided with your installation package. See if have some pdf files there, if you open that pdf files document title will generally be related to your installation package.

[MFGF]

I decided to upgrade from Cognos 10.2 to Cognos 10.2.2 and ran into trouble.

I had read in  a post that  to upgrade from 10.2 to Cognos  10.2.2, I had to un-install 10.2 and then install 10.2.2  on the same folder.

I un-installed 10.2 and now when i am trying to install 10.2.2 I am receiving a message "You cannot install this version of the product over a previously installed version. Please choose another folder".

and when I choose a different folder , I am promoted with an error message "The product does not exist in thus location or the version information could not be determined"

I am stranded in a catch 22 situation,  the product that I trying to install was downloaded from IBM website up_bisrvr_winx64h_10.2.6101.79_ml.tar

How can I upgrade the cognos environment from10.2 to 10.2.2

Vince

Hi,

up_bisrvr_winx64h_10.2.6101.79_ml.tar looks like a fix pack to me, not the core 10.2.2 BI install. I'm pretty sure you have the wrong install media here for 10.2.2. You need to go to the Passport Advantage site to get the 10.2.2 BI Server download:

http://www-01.ibm.com/support/docview.wss?uid=swg21622147

Cheers!

MF.