Unable to view interactive activities in Cognos administration 10.2.1

[shaham]

Hi
We are unable to view interactive activities under Cognos admnistration tab in production environment.
However, it is working in all of our other environment.
Does anybody have any suggestions on what to check
Thanks
AS

[Grim]

Need more info...

Does it give you an error?
What version of Cognos are you running?
Have you installed the latest FP?

[shaham]

Error =
Unable to get interactive activities.

com.cognos.portal.fragment.server.SOAPFaultException: Unable to get interactive activities.
   at com.cognos.portal.fragment.service.ServiceEnvironment.getBiBusTargetStream(ServiceEnvironment.java:518)
   at com.cognos.portal.fragment.service.ServiceEnvironment.getLocalTargetStream(ServiceEnvironment.java:305)
   at com.cognos.portal.fragment.Environment.getTargetStream(Environment.java:614)
   at com.cognos.portal.fragment.server.document.DocumentFactoryImpl.createDocument(DocumentFactoryImpl.java:132)
   at com.cognos.portal.fragment.server.DashboardProcessor.process(DashboardProcessor.java:280)
   at com.cognos.portal.fragment.service.DashboardService.invokeImpl(DashboardService.java:482)
   at com.cognos.pogo.pdk.BasicHandler.invoke(BasicHandler.java:203)
   at com.cognos.pogo.handlers.logic.ChainHandler.invokeImpl(ChainHandler.java:53)
   at com.cognos.pogo.pdk.BasicHandler.invoke(BasicHandler.java:203)
   at com.ibm.cognos.pogo.zipi.impl.ZipiUtils.invokeHandler(ZipiUtils.java:68)
   at com.cognos.pogo.handlers.engine.ServiceLookupHandler.invokeImpl(ServiceLookupHandler.java:120)
   at com.cognos.pogo.pdk.BasicHandler.invoke(BasicHandler.java:203)
   at com.cognos.pogo.handlers.logic.ChainHandler.invokeImpl(ChainHandler.java:53)
   at com.cognos.pogo.pdk.BasicHandler.invoke(BasicHandler.java:203)
   at com.ibm.cognos.pogo.zipi.impl.ZipiUtils.invokeHandler(ZipiUtils.java:68)
   at com.cognos.pogo.handlers.engine.ServiceLookupHandler.invokeImpl(ServiceLookupHandler.java:120)
   at com.cognos.pogo.pdk.BasicHandler.invoke(BasicHandler.java:203)
   at com.cognos.pogo.handlers.logic.ChainHandler.invokeImpl(ChainHandler.java:53)
   at com.cognos.pogo.pdk.BasicHandler.invoke(BasicHandler.java:203)
   at com.cognos.pogo.handlers.performance.PerformanceIndicationHandler.invokeImpl(PerformanceIndicationHandler.java:106)
   at com.cognos.pogo.pdk.BasicHandler.invoke(BasicHandler.java:203)
   at com.cognos.pogo.impl.PogoEngineImpl.service(PogoEngineImpl.java:121)
   at com.cognos.pogo.transport.PogoServlet.processRequest(PogoServlet.java:265)
   at com.cognos.pogo.transport.PogoServlet.doPost(PogoServlet.java:753)
   at javax.servlet.http.HttpServlet.service(HttpServlet.java:637)
   at com.ibm.cognos.pogo.zipi.ZipiWrappedServlet.service(ZipiWrappedServlet.java:29)
   at javax.servlet.http.HttpServlet.service(HttpServlet.java:717)
   at com.cognos.pogo.isolation.ServletWrapper.service(ServletWrapper.java:283)
   at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:290)
   at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)
   at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:233)
   at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:191)
   at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:127)
   at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:102)
   at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:109)
   at org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:293)
   at org.apache.coyote.http11.Http11Processor.process(Http11Processor.java:859)
   at org.apache.coyote.http11.Http11Protocol$Http11ConnectionHandler.process(Http11Protocol.java:602)
   at org.apache.tomcat.util.net.JIoEndpoint$Worker.run(JIoEndpoint.java:489)
   at java.lang.Thread.run(Thread.java:780)
<SOAP-ENV:Fault xmlns:SOAP-ENV="http://schemas.xmlsoap.org/soap/envelope/"><faultcode xmlns="">error.interactiveactivities.general</faultcode><faultstring>Unable to get interactive activities.</faultstring><detail><detail><bus:exception xmlns:bus="http://developer.cognos.com/schemas/bibus/3/"><severity>error</severity><errorCode>Unable</errorCode><bus:message><messageString>Unable to get interactive activities.</messageString></bus:message><bus:message><messageString>javax.management.InstanceNotFoundException : com.cognos:type=ReportServerInteractiveRequests</messageString></bus:message></bus:exception></detail></detail></SOAP-ENV:Fault>
   at com.cognos.portal.soap.impl.SOAPConnectionImpl.handleFault(SOAPConnectionImpl.java:307)
   at com.cognos.portal.soap.impl.SOAPConnectionImpl.readResponse(SOAPConnectionImpl.java:251)
   at com.cognos.portal.soap.impl.SOAPConnectionImpl.processResponse(SOAPConnectionImpl.java:210)
   at com.cognos.portal.soap.impl.BusConnectionImpl.execute(BusConnectionImpl.java:144)
   at com.cognos.portal.fragment.service.ServiceEnvironment.getBiBusTargetStream(ServiceEnvironment.java:490)
   at com.cognos.portal.fragment.service.ServiceEnvironment.getLocalTargetStream(ServiceEnvironment.java:305)
   at com.cognos.portal.fragment.Environment.getTargetStream(Environment.java:614)
   at com.cognos.portal.fragment.server.document.DocumentFactoryImpl.createDocument(DocumentFactoryImpl.java:132)
   at com.cognos.portal.fragment.server.DashboardProcessor.process(DashboardProcessor.java:280)
   at com.cognos.portal.fragment.service.DashboardService.invokeImpl(DashboardService.java:482)
   at com.cognos.pogo.pdk.BasicHandler.invoke(BasicHandler.java:203)
   at com.cognos.pogo.handlers.logic.ChainHandler.invokeImpl(ChainHandler.java:53)
   at com.cognos.pogo.pdk.BasicHandler.invoke(BasicHandler.java:203)
   at com.ibm.cognos.pogo.zipi.impl.ZipiUtils.invokeHandler(ZipiUtils.java:68)
   at com.cognos.pogo.handlers.engine.ServiceLookupHandler.invokeImpl(ServiceLookupHandler.java:120)
   at com.cognos.pogo.pdk.BasicHandler.invoke(BasicHandler.java:203)
   at com.cognos.pogo.handlers.logic.ChainHandler.invokeImpl(ChainHandler.java:53)
   at com.cognos.pogo.pdk.BasicHandler.invoke(BasicHandler.java:203)
   at com.ibm.cognos.pogo.zipi.impl.ZipiUtils.invokeHandler(ZipiUtils.java:68)
   at com.cognos.pogo.handlers.engine.ServiceLookupHandler.invokeImpl(ServiceLookupHandler.java:120)
   at com.cognos.pogo.pdk.BasicHandler.invoke(BasicHandler.java:203)
   at com.cognos.pogo.handlers.logic.ChainHandler.invokeImpl(ChainHandler.java:53)
   at com.cognos.pogo.pdk.BasicHandler.invoke(BasicHandler.java:203)
   at com.cognos.pogo.handlers.performance.PerformanceIndicationHandler.invokeImpl(PerformanceIndicationHandler.java:106)
   at com.cognos.pogo.pdk.BasicHandler.invoke(BasicHandler.java:203)
   at com.cognos.pogo.impl.PogoEngineImpl.service(PogoEngineImpl.java:121)
   at com.cognos.pogo.transport.PogoServlet.processRequest(PogoServlet.java:265)
   at com.cognos.pogo.transport.PogoServlet.doPost(PogoServlet.java:753)
   at javax.servlet.http.HttpServlet.service(HttpServlet.java:637)
   at com.ibm.cognos.pogo.zipi.ZipiWrappedServlet.service(ZipiWrappedServlet.java:29)
   at javax.servlet.http.HttpServlet.service(HttpServlet.java:717)
   at com.cognos.pogo.isolation.ServletWrapper.service(ServletWrapper.java:283)
   at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:290)
   at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)
   at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:233)
   at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:191)
   at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:127)
   at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:102)
   at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:109)
   at org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:293)
   at org.apache.coyote.http11.Http11Processor.process(Http11Processor.java:859)
   at org.apache.coyote.http11.Http11Protocol$Http11ConnectionHandler.process(Http11Protocol.java:602)
   at org.apache.tomcat.util.net.JIoEndpoint$Worker.run(JIoEndpoint.java:489)
   at java.lang.Thread.run(Thread.java:780)

Root Cause:
<SOAP-ENV:Fault xmlns:SOAP-ENV="http://schemas.xmlsoap.org/soap/envelope/"><faultcode xmlns="">error.interactiveactivities.general</faultcode><faultstring>Unable to get interactive activities.</faultstring><detail><detail><bus:exception xmlns:bus="http://developer.cognos.com/schemas/bibus/3/"><severity>error</severity><errorCode>Unable</errorCode><bus:message><messageString>Unable to get interactive activities.</messageString></bus:message><bus:message><messageString>javax.management.InstanceNotFoundException : com.cognos:type=ReportServerInteractiveRequests</messageString></bus:message></bus:exception></detail></detail></SOAP-ENV:Fault>
   at com.cognos.portal.soap.impl.SOAPConnectionImpl.handleFault(SOAPConnectionImpl.java:307)
   at com.cognos.portal.soap.impl.SOAPConnectionImpl.readResponse(SOAPConnectionImpl.java:251)
   at com.cognos.portal.soap.impl.SOAPConnectionImpl.processResponse(SOAPConnectionImpl.java:210)
   at com.cognos.portal.soap.impl.BusConnectionImpl.execute(BusConnectionImpl.java:144)
   at com.cognos.portal.fragment.service.ServiceEnvironment.getBiBusTargetStream(ServiceEnvironment.java:490)
   at com.cognos.portal.fragment.service.ServiceEnvironment.getLocalTargetStream(ServiceEnvironment.java:305)
   at com.cognos.portal.fragment.Environment.getTargetStream(Environment.java:614)
   at com.cognos.portal.fragment.server.document.DocumentFactoryImpl.createDocument(DocumentFactoryImpl.java:132)
   at com.cognos.portal.fragment.server.DashboardProcessor.process(DashboardProcessor.java:280)
   at com.cognos.portal.fragment.service.DashboardService.invokeImpl(DashboardService.java:482)
   at com.cognos.pogo.pdk.BasicHandler.invoke(BasicHandler.java:203)
   at com.cognos.pogo.handlers.logic.ChainHandler.invokeImpl(ChainHandler.java:53)
   at com.cognos.pogo.pdk.BasicHandler.invoke(BasicHandler.java:203)
   at com.ibm.cognos.pogo.zipi.impl.ZipiUtils.invokeHandler(ZipiUtils.java:68)
   at com.cognos.pogo.handlers.engine.ServiceLookupHandler.invokeImpl(ServiceLookupHandler.java:120)
   at com.cognos.pogo.pdk.BasicHandler.invoke(BasicHandler.java:203)
   at com.cognos.pogo.handlers.logic.ChainHandler.invokeImpl(ChainHandler.java:53)
   at com.cognos.pogo.pdk.BasicHandler.invoke(BasicHandler.java:203)
   at com.ibm.cognos.pogo.zipi.impl.ZipiUtils.invokeHandler(ZipiUtils.java:68)
   at com.cognos.pogo.handlers.engine.ServiceLookupHandler.invokeImpl(ServiceLookupHandler.java:120)
   at com.cognos.pogo.pdk.BasicHandler.invoke(BasicHandler.java:203)
   at com.cognos.pogo.handlers.logic.ChainHandler.invokeImpl(ChainHandler.java:53)
   at com.cognos.pogo.pdk.BasicHandler.invoke(BasicHandler.java:203)
   at com.cognos.pogo.handlers.performance.PerformanceIndicationHandler.invokeImpl(PerformanceIndicationHandler.java:106)
   at com.cognos.pogo.pdk.BasicHandler.invoke(BasicHandler.java:203)
   at com.cognos.pogo.impl.PogoEngineImpl.service(PogoEngineImpl.java:121)
   at com.cognos.pogo.transport.PogoServlet.processRequest(PogoServlet.java:265)
   at com.cognos.pogo.transport.PogoServlet.doPost(PogoServlet.java:753)
   at javax.servlet.http.HttpServlet.service(HttpServlet.java:637)
   at com.ibm.cognos.pogo.zipi.ZipiWrappedServlet.service(ZipiWrappedServlet.java:29)
   at javax.servlet.http.HttpServlet.service(HttpServlet.java:717)
   at com.cognos.pogo.isolation.ServletWrapper.service(ServletWrapper.java:283)
   at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:290)
   at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)
   at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:233)
   at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:191)
   at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:127)
   at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:102)
   at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:109)
   at org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:293)
   at org.apache.coyote.http11.Http11Processor.process(Http11Processor.java:859)
   at org.apache.coyote.http11.Http11Protocol$Http11ConnectionHandler.process(Http11Protocol.java:602)
   at org.apache.tomcat.util.net.JIoEndpoint$Worker.run(JIoEndpoint.java:489)
   at java.lang.Thread.run(Thread.java:780)
......goes on for a while
Version = 10.2.1
We just went to production with 10.2.1 last week and as I mentioned before this is working in all of our other environments. So I am guessing its something amiss in production

[Grim]

As this is production it may be a case of just more traffic/use causing the error in production, and thus why you don't see it in lower environments. What version of Java are you running with your install?

Are the lower environments like for like (apples to apples) in that it is the exact same install? If yes, compare/diff the cmplst.txt files to ensure that nothing was missed.

I also did a quick search and came across an ITToolBox post which indicated that this was a bug with 10.2 and that there was a fix (which was included in FP). It didn't mention 10.2.1 specifically though. That said it might be worth installing FP1. If after FP1 you still have the same issue I would open a PMR with IBM Cognos Support to trace the issue. They will most likely get you to do a pogo trace.

Did also find APARs logged for this error in lower versions but nothing for 10.2.1.