Logo/Image in PDF reports

[okello]

We are having trouble getting our client's logo to show up in reports that are in .pdf format.  Tech support told us to use a relative URL reference, but that isn't working either.  Images are not showing up .pdfs.  Does anybody know how to fix this?  (We are bursting all of our reports into .pdf, so this is important). 

Thanks

[CogDT]

OS and Webserver versions?
Anonymous access allowed or SSO?
Is there security set on the directory containing the images?
Which user is starting the C8 service?
Single Server, or Multi Server install?

[Suraj]

You have to copy the images folder in both app and web servers for images to work in pdf format.