failures in presentation service?

[jeffowentn]

I'm receiving failures with the presentation service in my environment.  I'm running Cognos 8.4.1 FP3 (BI) and FP2 (EP) on Windows boxes.  I consistently have around an 85% success rate on the presentation service, yet I can't see anything in the log files on the two relevant servers that would indicate to me what the failures are.  How can I go about troubleshooting this particular service?  Do I need to enable audit logging or should there already be something produced by the system?  If I need to do audit logging, what level of logging should I do?

[charon]

what's the error message? what says the cognos log? pls be so kind and deliver further information sir :)

[Grim]

Like charon said....screenshots or it never happened!  :P
Need the error code to try and help.

[jeffowentn]

Charon and Grim,

So that's part of my problem...I can't find error messages that seem to correspond.  I've attached what I see.  I've checked all current log files on one of the servers with the presentation service enabled, and I can't see anything that appears to be relevant.  I'm not getting any feedback of error messages, so I assume these are internal failures that the system ultimately corrects or just tries again until it works.  ???

I'll happily provide more info, but I need assistance with where else I should look specific to the presentation service.  I have multiple instances and this seems to be the weak link in all of them.

Thank you for your assistance,
Jeff

[Grim]

Oh jeebus...

GL with trying to track that one. That could be anything from an actual error to clients getting impatient and clicking all over the place and/closing their browser in the middle of a request.

My production system is pretty much on par with the same number of successful/failed requests as your screenshot. So...

It's business as usual. These are not the errors you are looking for.  Move along.
;)

[jeffowentn]

Grim,

Excellent, and happily moving along!  Just seemed inconsistentn with the percent of success for other metrics, but going through trying to develop metrics that are reasonable so I can more quickly see when things are not as they should be.

Appreciate your help.

Jeff