RESOLVED - 1 user is group getting RSV-SRV-0030

[bpothier]

I have 6 users within the Query Users group. Everyone on of them can use Business Insight Advanced except one. She gets the error

Original Error: RSV-SRV-0030 The user does not have the assigned capability to use HTMLItem.

She is part of a group with the html and reportstudion capabilities set right and she appears to be set the same as all the others at the employee level.

Any ideas?

[dcsoke]

Business Insight Advanced is normally reserved for users with Report Studio access unless the security settings/capabilities were modified. Have you tried adding this user to the Report Admin group or logging in as them to view their personal profile to get the exact list of groups they belong to? It's tough to figure this one out without actually seeing your environment.

[bi4u2]

Does the group that has execute rights on the HTML capability also have Traverse rights at the Report Studio level?

[bpothier]

I have checked the settings for html and report studio. The weird thing is she is part of the query users group and all of the others users get in fine - only she gets the error. I watch her log in and she chooses business insight advanced - selects the package - chooses new - chooses list - then it opens to the Page Preview view and throws the error. If I switch to the page design view and add a list and put data in it she can then access the page preview view with no error

[bpothier]

this turned out to be an IE setting issue

[Rahul Ganguli]

What setting did you need to change, to resolve this issue?