Cognos Planning Contributor fails at Validate Users stage - Resolved

[noscog]

Hello, I am hoping you can help with a Cognos Planning Contributor problem we're having.

We're running Cognos Enterprise Planning Series 7 Version 3.



When you double clicked on the "Validate Users" line in Contributor, you get the following error message:

2012-06-27T15:23:09.910+00:00

Machine details: AEROSYSTEMS\AYEDB09

User details: AEROSYSTEMS\cognosep

Process ID / Thread ID: 2600 / 1172

Source: <SupplementalInfo>
<Source>epAccMan::default::AccMan.cpp::LoginWithCertificate::1488</Source>
<StackInfo><ErrorGuid>{F6DC665E-D443-47AB-9DB6-A832E580157B}</ErrorGuid>
<StackPosition>10</StackPosition>
<PreviousUserDomain>AEROSYSTEMS</PreviousUserDomain>
<PreviousUserName>cognosep</PreviousUserName>
<PreviousComputerDomain>AEROSYSTEMS</PreviousComputerDomain>
<PreviousComputerName>AYEDB09</PreviousComputerName>
</StackInfo>
</SupplementalInfo>

Error Number: -2147467259
Line Number: 400
Description: Unable to execute Job Item

Unable to call 'epRT_73.AdminServer.ValidateOwnerAndEditorOfNode'.

Invalid certificate.


Any assistance you can offer in resolving this error would be greatly appreciated, many thanks.

[anandmoholkar]

Hi,

Could you please check the Elist and Rights.

If there are any Invalid Entries in the Rights, please rectify and perform GTP again.

Let us know on the progress.

Thanks,
Anand

[noscog]

We have checked the EList and Rights (as far as we were not really sure what we were looking for, all looked ok), a GTP was run, and the issues continues to exist.

Can you perhaps clarify what we should be looking for? What do you mean by "Invalid Entries"?

[ericlfg]

Hey Noscog,

Give this a try:
*Note: Export both your rights and your elist to text file or excel BEFORE executing these steps.


1. In the Contributor Admin Console (CAC) expand the application that is having
the problem.
2. Go to development > web-client configuration > validate access
manager and click on update certificate.
3. Go to elist and user classes > user classes and click on validate.
4. Save and run a GTP.

[noscog]

Hi Eric,

Our accounts team have followed your instructions and it has fixed the problem.

Thank you so much for your support, it's been very extremely helpful.

All the best.

[ericlfg]

You're welcome and I'm glad it was something simple :)

Cheers.