SOAP error message - Contributor Web and Contributor Administration

[nwenthur]

We have recently started receiving an error when attempting to open Contributor Web as well as the Administration Console. The error for both indicates SOAP proxy timed out. On a second attempt, we are able to successfully access the Contributor Web application or get the Admin Console to open. Has anyone else received this error and have a resolution? We have been struggling with this error for about 2 months.

[jeffowentn]

I have this error for one user, but I have no resolution.  I also get "Server Error: ServerError: ITK_RPC_TIMEOUT [recoverable==false]" in the PlanningErrorLog.csv and this message as a prompt "ITK Server Communications Timed Out."  If anyone has any solutions, I would greatly appreciate it. 

We are on Cognos 8.4.1 SP2 for Planning and SP3 for BI.  This particular user is on Win 7, and we are using SQL Server 2005/8 in our environment.

Jeff

[jeffowentn]

We have recently started receiving an error when attempting to open Contributor Web as well as the Administration Console. The error for both indicates SOAP proxy timed out. On a second attempt, we are able to successfully access the Contributor Web application or get the Admin Console to open. Has anyone else received this error and have a resolution? We have been struggling with this error for about 2 months.

nwenther - regarding above, and this may be too late, but I just learned this from first hand experience...

I simply blew away his profile in Access Manager and recreated it.  Problem solved.  I have no clue what "corrupted" his profile in Access Manager/Cognos Planning, but this appears to be the fix.  Instead of it taking roughly 1 min and roughly 3 min to show the hierarchy and then open a single elist budget, it now takes roughly 5 seconds and 15-20 seconds, respectively.  This is in line with our normal expectations.

As our issue was more of a one-off and not universal, I'm not sure if this will fix your issue or not.  If you had a different resolution, please post here in case someone else can benefit from it.

Jeff

[jeffowentn]

Ok, so not sure that rebuilding the profile in Access Manager solved the problem.  The user continued to have issues after I made that change.  So, here are the other things I did, in case any of them help:

1. Delete IE cache (user on IE 9)
2. Delete Planning cache (.at and .store files)
3. Disable Symantec Intrusion Prevention add-on in IE (not sure this is the issue as it has been enabled on my IE8 for quite some time with no issues)

I also learned that he user was opening a multi-elist item view in Contributor and explained model size to him and what his options might need to be if that causes a problem.  We are good for now, so we'll see...

Hope this helps someone.

Jeff

[jeffowentn]

Still no resolution on this issue...???