Cognos 8.4.1 attaching multiple copies of same excel report in Scheduled reports

[coguc]

Hi folks,

I am having an issue with scheduled reports in that each scheduled reports sends emails with multiple copies of each excel report attached to a single email.

So for ex. If scheduled report A has 5 recipients, it emails each user with multiple copies of the same report. And the number of copies vary on each report as well. It could be 2 for one report and 4 for another.

Any idea why this would be happening?

Thanks in advance!

[coguc]

Thank you...the issue seems to have resolved after removing the existing schedule and creating a new one.

[johnbdmills]

Hi,
We are running Cognos version 8.4, the user was using Internet Explorer version 6.
We had an issue like this where one of our users had a scheduled a report to run in Excel (2007), the report ran fine except that it produced 32 identical copies of the report under the same report output version.
Of course the emailing of the report failed, as it was too large.
The resolution for us was upgrade the users IE from IE6 to IE8, recreate the schedule under IE8.
The report runs 32 times quicker and only one version of the report is produced and the report emails fine. :)