Unable to persist the event status record

[stacybost]

Hi.

We have a set of scheduled reports that run daily Mon thru Wed.  Last week I set up the option to send a notification e-mail when they complete.  We also rebooted the server due to some performance problems.

This morning, the reports did not run successfully.  The crnserver.log shows error:

CNC-JOB-0008 Unable to update the run history status for the job.
CNC-BAL-0503 The Server has failed.

When I try to run the reports with Option, and save them, I get error:

CNC-JOB-3303 An error was encountered when adding a Job to the queue. Please consult the log files.

CNC-EVE-3102 Unable to persist the event status record.

I've tried removing the e-mail notification, changing the permissions on the report, even saving one of the reports as a new report and then running it, but to no avail.

Any thoughts?  We have about 800 users of this report on Monday mornings!

Thanks so much.

Stacy
???

[MFGF]

Hi Stacy,

I have seen this error message in Cognos 8, but not in ReportNet.  Can you confirm which of these you are using?

If it's Cognos 8, the following thread might be of some help:

http://www.cognoise.com/community/index.php?topic=1440.0

Best regards,

MF.