RVS-SRV-0031 (HTMLItem capability error)

[bi4business]

Hi all,

I get a RVS-SRV-0031 error.
A IBM search got me ​ Refno.: 1343435.
It's exactly my situation.
Done all the steps and reboot the Cognos Server.

But the error is still there.
We are using Cognos 8.4 (64bits)

Anybody?

Thanks.

[dlafrance]

If i remember correctly, the user also need read or write permission on the package.

Do some test with the security of the package. When i encountered this problem a year ago, there was an issue with HTML item and security settings.