Urgent help needed with production planning installation which keeps failing

[Skykit]

Hi all,

Grasping at straws here but I'm hoping someone can help me out...

We have been trying to go from Dev to Prod for the past 2-3 weeks now with total failure.
Servers are IDENTICAL to dev servers (same image)

Dev was on 8.3 which was then upgraded to 8.4

Environment is
1x BI server
1x EP server
1x Gateway (VM)

Same setup as Dev.

BI installs fine but EP is throwing up errors.

Installation is fine and goes throught the whole way however, when it comes to Contributor New Application Wizard, it falls over here halfway down on the following error:

There has been an error in the create process
Unable to set the EnvironmentID on the Model, this may be because the J Server is not registered.

The database may have been affected by this problem



After this the application database is created and you can link to it
Also get this error on GTP:

The Go To Production process failed
Unable to set the EnvironmentID on the Model, this may be because the J Server is not registered.




We have ensured security is correct (service account)

The tests performed is:

1. Installed EP on the BI server - failed
2. Installed EP on the EP server including gateway/IIS so it was a contained install rather than multiserver - failed
3. Installed EP on a workstation PC and pointed to production SQL server - pass
4. Installed EP on VM gateway - failed (so it potentially is not the physical boxes)

Content Store has been dropped/re-created on each install/setting up.

A complete re-image of the servers has been done - still no luck.

DLL's have been registered - still no luck.


We had a consultant down (cognos partner) to do this both times and both times we have not managed to get EP going

Any help/advice would be appreciated!

Thanks,
AJ

[SomeClown]

New server image?  Is it showing environment.cpp in the error line?  Might be DEP.  Make sure DEP is turned off on the server (Data Execution Prevention - server properties, performance tab - set for essential windows services only)

[nedcpa]

It has been a while (2005) I saw this message. I recall there were two 'possible' troubleshooting advices:

1. As suggested previously about the DEP (http://www.edmartechguide.com/2009/03/how-to-fix-data-execution-prevention.html)
2. Check this link http://www-01.ibm.com/support/docview.wss?uid=swg21344249

Good luck.