8.4 Get Data throwing Java-based errors

[annamull33]

Hi all
We have recently installed Cognos 8.4, which is generally v swish, but have come up against a random error when trying to run Get Data/Local Links. It doesn't occur on everyone's pc and doesn't seem to bear any relation to whether the user has local admin rights or not.

The message itself varies as well, though it always starts with
"There was an internal application problem. Try to save your work an exit the application.
Check console for complete stack trace.
java.lang.ExceptionInInitializerError"

It then goes on to list the "Caused by" items, which is where it varies. There usually about 98 of them.

The call has been logged with Cognos for about a week now, but if anyone else has come across a similar issue I would be grateful for any advice!

Thanks,
Anna

[aaday]

We have found an issue - if the user uses 'get data' and then deletes or moves the source file that was used then get data will no longer work.

Fix is to restore the source file.