'CAM_AAA_Authenticate' failed. Reason.....

[bvmprasad]

Hi,

This morning we got this error ('CAM_AAA_Authenticate' failed. Reason...)when we open cognos connection page from production server, cognos 8.3

Any one knows the reason for this? I have gone through different communities to help, but the ultimate solution I found is only restart the server. Any solution other than this if happens next time?

Thanks,m
bvmprasad

[pribacus]

It seems it's related to the scheduler.
From Cognos support website, it says that admin will have to remove all the scheduled reports (but this is for version 8.2).

Did you just upgrade to 8.3? Please let me know, perhaps I could offer another solution.

-Andy-

[swordfish]

Hi,

Enable the ipfaaaclientconfig TRACE and you should be able to get more details of the error. The errors will be logged in the TRACE LOG FILE in the <installtion location>/logs

Regards
swordfish

[praveennb]

Even on my production servers BI 8.3 i get the same errors CAM-AAA-0027 ......

I'm using Series 7 for security, The errors for me occurs every 10 days or so!

I have written a batch file to restart the cognos 8 service every 7 days.

Waiting for Cognos support to fix this issue.

[Arsenal]

Finally, Cognos admited to it being a bug and have posted a fix for it. My present client have a premier support account, and boy did the managers give our support rep an earful everytime the error happened  ;D. We first started seeing it about 3 months ago. Apparently, it is related to a Java memory leak.

Problem #    Title
513876    Java memory leak causes java core
599590    CAM-AAA-0027 The function call to 'CAM_AAA_Authenticate' failed. Reason: '' when users attempt to login to Cognos

http://support.cognos.com/downloads/jsp/util/support.jsp?create_link=1&dk=21610334_604835_DWN_24137_1781177896

[praveennb]

Finally, Cognos admited to it being a bug and have posted a fix for it. My present client have a premier support account, and boy did the managers give our support rep an earful everytime the error happened  ;D. We first started seeing it about 3 months ago. Apparently, it is related to a Java memory leak.

Problem #    Title
513876    Java memory leak causes java core
599590    CAM-AAA-0027 The function call to 'CAM_AAA_Authenticate' failed. Reason: '' when users attempt to login to Cognos

http://support.cognos.com/downloads/jsp/util/support.jsp?create_link=1&dk=21610334_604835_DWN_24137_1781177896

Thanks for the info, but I'm unable to find the KB articles when i searched for the numbers.

[Ingmar]

Do this search:
search
and you will find 3 articles about the problem. Different situations, different solutions. But all applying on the "CAM-AAA-0027"-situation

[Arsenal]

Click on the link, and you should bne able to download a doc file and the hotsite fix.

You may need to be at least a secondary contact to be able to download

[praveennb]

Click on the link, and you should bne able to download a doc file and the hotsite fix.

You may need to be at least a secondary contact to be able to download

Thanks,

That's what i did, i have primary account access.
when i click the link it redirects to
http://support.cognos.com/supported/en/support/downloads/index.html

[praveennb]

Thanks all,

Finally managed to contact Cognos support, and i have managed to download the files.

The hotfix can only be applied  to BI server with SP2 installed.