[Solved] Printer problems

[VisioX]

Hi,

i try to configure some printer for reporting, but can't get one piece of paper out of the printers.
We are using C8.1.
I tried following:
Cognos Connection -> Tools -> Directory -> Printers -> New Printer
Name: MISLSR02
Network address: \\ssesvrprt02\MISLSR02

...but all i get is RSV-DST-0009 The print process returned a status code of 22.

Do we have to define the printers on the print-server as LPR compatible???

Thanks

[pt@tbcg]

Check out KB 1037737.1

It seems to indicate a problem between the domain account for the Cognos service and the domain account that created the printer on the Cognos server.

[VisioX]

It's the same Account.

...but as soon as i have access to the KB, i will check. (We are now waiting since 4 weeks)

[VisioX]

Ok,

i finally got it done.

After i removed AcrobatReader8 and installed AcrobatReader7 it works like a charm.

Thanks