unable to access cognos on outside of remote desktop

[krishdw85]

Hi Team,

i am working on cognos test stand-alone installation , i have installed and configured and able to access locally in remote desktop but cant able to access from outside of remote desktop.
when i ping server IP from my system able to ping, but cognos gateway url is unable to access from my system.
pl help

regards,
sai

[MFGF]

Hi Team,

i am working on cognos test stand-alone installation , i have installed and configured and able to access locally in remote desktop but cant able to access from outside of remote desktop.
when i ping server IP from my system able to ping, but cognos gateway url is unable to access from my system.
pl help

regards,
sai

Hi,

Are you using a web server with your Cognos instance, or is your Cognos instance configured to use the servlet gateway on port 9300? Have you made sure that the firewall is allowing access on either your web server port, or the servlet gateway port?

Cheers!

MF.

[krishdw85]

Thanks MFGF for your response, i remind your ID from years more than 12 yrs now.

i configured IIS, Virtual directory and able to access it. Earlier in cognos 10 i use to see tomcat, now i don't see it.

how to check the firewall etc....no idea, please share if any docs or steps. TIA

[MFGF]

Thanks MFGF for your response, i remind your ID from years more than 12 yrs now.

i configured IIS, Virtual directory and able to access it. Earlier in cognos 10 i use to see tomcat, now i don't see it.

how to check the firewall etc....no idea, please share if any docs or steps. TIA

Hi,

Tomcat got replaced by Websphere Liberty Profile (WLP) back in one of the later Cognos 10 releases, so you're not going to see it in the architecture these days.

You'll need to figure out if your organization has a firewall sitting between you and the installation, and if so, have them open up the ports to allow you access to the IIS virtual directories on the machine. It sounds like the port for remote desktop is already open - otherwise this wouldn't be able to connect.

Cheers!

MF.

[krishdw85]

Thankyou MF ...... i will look into it. Thankyou very much and good day