Team Content Folder is empty intermittently - issue returns

[Ella]

Cognos 11.0.12
ICS 3.1.0.22

Various users stating their Team Content folder is empty or blank.  We help them clear their cache (it may or may not resolve), try F12 to capture additional information (this sometimes results in a temporary resolution) and have them use InPrivate browsing mode.  But the issue will return, sometime multiple times a day, some days it may not happen at all.

F12 returns this additional information: 

ICS: loadPageWithPassport
failed to detect the end of the slideout animation, force the resolve; operation: _hide
failed to detect the end of the slideout animation, force the resolve; operation: show
failed to detect the end of the slideout animation, force the resolve; operation: _hide
failed to detect the end of the slideout animation, force the resolve; operation: show
ICS: loadPageWithPassport

[Gizmo-be]

Hi,

Was this issue ever solved ?

We are facing the same issue since a couple of months.

Thx,