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Upload files - Error Message

Started by Cynder, 08 Jul 2018 11:54:49 AM

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Cynder

Hi all,

I am trying file uploading for the first time in ICA and I'm getting the following error during the upload process "Could not fetch uploaded file contents: An unknown error has occurred"

My environment is: ICA 11.0.12; Windows Server 2016; DB2 database; MS Office 2016. Logged in as System Admin.

The file I'm uploading is SampleFile_GOSales.xls from the installed Cognos Samples. After the upload process is finished, the uploaded file does appear in My Content. However, when I try using it to create a Data Module, all columns are grayed out and are not accessible.

But strangely, in My Content, if I select "More > Update file", the file updates successfully and becomes a usable Data Module source file.

So my question is - Why do I get the error message on the initial upload?
Any thoughts and/or solutions would be appreciated... *^_^*

sdf