[Solved] Unable to start Cognos Services

[pravin.cognos]

Dear Gurus

I am new to Cognos installation and now have to install Cognos at my office desktop.

We are using MS SQL Server2008 as database, Windows XP SP3 OS.

Previously there was Cognos8.2 in this system but I have uninstalled it, deleted the Cognos folder from the Program files as there is no need to keep any Cognos 8.2 data. I have installed 8.3 as per the guide I was given. I have deleted the 'cm' database from the DB and created a new one with the same name.

I have tested the Cognos Configuration settings and there was no error. But when I try to Start Cognos Services I got the below error.

[Start Service]
1. 11:36:55, 'LogService', 'StartService', 'Success'.
2. 11:37:31, CM-CFG-5064 A Content Manager configuration error was detected while creating the initial content objects.
CM-REQ-4332 Unable to create security object proxy. Unable to retrieve user information required to create account proxy object for the object "::Anonymous".
3. 11:37:31, 'ContentManagerService', 'StartService', 'Failure'.

4. 11:37:31, CM-SYS-5160 Content Manager is running in standby mode.
5. 11:37:31, CM-SYS-5170 Content Manager is unable to clean deleted referenced objects.
CM-SYS-5003 Content Manager is unable to access the content store. Verify your database connection parameters, and then contact your database administrator for assistance.
CM-SYS-5154 Content Manager is unable to get the active Content Manager URI.
6. 11:37:36, 'ContentManager', 'getActiveContentManager', 'Failure'.
DPR-CMI-4006 Unable to determine the active Content Manager. Will retry periodically.
7. 11:37:59, 'ContentManagerService', 'StopService', 'Success'.
8. 11:37:59, 'ContentManagerService', 'StopService', 'Success'.
9. 11:37:59, 'CPS Producer Registration Service', 'StopService', 'Success'.
10. 11:37:59, 'CPS Producer Registration Service', 'StopService', 'Success'.
11. 11:37:59, 'MonitorService', 'StopService', 'Success'.
12. 11:37:59, 'MonitorService', 'StopService', 'Success'.
13. 11:37:59, 'DeliveryService', 'StopService', 'Success'.
14. 11:37:59, 'DeliveryService', 'StopService', 'Success'.
15. 11:37:59, 'EventService', 'StopService', 'Success'.
16. 11:37:59, 'EventService', 'StopService', 'Success'.
17. 11:37:59, 'JobService', 'StopService', 'Success'.
18. 11:37:59, 'JobService', 'StopService', 'Success'.
19. 11:37:59, 'com.cognos.pogo.services.DefaultHandlerService', 'pogo', 'Failure'.
DPR-DPR-1035 Dispatcher detected an error.

20. 11:37:59, 'com.cognos.pogo.services.DefaultHandlerService', 'pogo', 'Failure'.
DPR-DPR-1035 Dispatcher detected an error.

21. 11:37:59, 'SystemService', 'StopService', 'Success'.
22. 11:37:59, 'SystemService', 'StopService', 'Success'.
23. 11:37:59, 'BatchReportService', 'StopService', 'Success'.
24. 11:37:59, 'BatchReportService', 'StopService', 'Success'.
25. 11:37:59, 'ReportService', 'StopService', 'Success'.
26. 11:37:59, 'ReportService', 'StopService', 'Success'.
27. 11:37:59, 'ReportDataService', 'StopService', 'Success'.
28. 11:37:59, 'ReportDataService', 'StopService', 'Success'.
29. 11:37:59, 'LogService', 'StopService', 'Success'.
30. 11:37:59, 'LogService', 'StopService', 'Success'.
31. [ ERROR ] CFG-ERR-0103 Unable to start Cognos 8 service.
Execution of the external process returns an error code value of '-1'.


Please help me as we need 8.3 ASAP due to project deadlines !!!!!


Thanks
Pravin

[pravin.cognos]

It started working and I really dont knw what made it work :)

Gosh !! I should have made a note of changes I have done to make it work, It would have been useful to others who may this problem...

Below is the list of things I have done after I got the above error.

1. Deleted the 'cm' db and created a new db with another name, 'ccm'
2. Deleted the Content store 'cm' in the configuration and created a new one to point to 'ccm'
3. Checked content store database connection and name space
connection(directory server) in Cognos configuration.

Not sure which one of the above worked..

Thanks
Pravin