Cognos connection page takes long time to open

[inu]

Hi Team,

When i logs in into cognos connection , its taking 15-30 minutes to open the welcome page, keeps processing..
what should be the reason, how to resolve the same.
Please suggest.

Highly appreciate your response...



Regards,
Inam

[MFGF]

Hi Team,

When i logs in into cognos connection , its taking 15-30 minutes to open the welcome page, keeps processing..
what should be the reason, how to resolve the same.
Please suggest.

Highly appreciate your response...



Regards,
Inam

Are you using Cognos Analytics (Cognos 11)? If so, why are you logging in to Cognos Connection and not the new portal (Glass)?

MF.

[nigell]

We are experiencing the same problem with 11.0.5 on Linux (CentOS 7.3) - New Portal.
Sometimes users logon fine, but most of the time they can't - they have to wait very long or can't continue at all after pressing "Sign in" button. No error message on screen or in cognos log file. When you clear browser's cache you logon, but that is not convenient. Using AppServer as Gateway on port 9300 with default Gateway, Dispatcher, etc. addresses, just the localhost was changed with IP Address. Authentication namespace is Domino Directory (LDAP General default values) - works with 10.2.2 without issues.
At login page opening (http://192.168.xx.5:9300/bi/), Firebug shows the following error:

Code Select Expand

"NetworkError: 441 Undefined - http://192.168.xx.5:9300/bi/v1/login"
But the login page loads.
When you succeed logging in, everything seem s fine, but Firebug shows the following Errors:

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"NetworkError: 404 Not Found - http://192.168.xx.5:9300/bi/v1/users/~/credentials?_=1481811702677"
"NetworkError: 404 Not Found - http://192.168.xx.5:9300/bi/v1/users/~/credentials?_=1481811702679"
AppController<._getHomePageObj@http://192.168.xx.5:9300/bi/js/glass/app/AppController.js?v=5:686:7 Not valid JSON format. Invalid home page specification.
SyntaxError: JSON.parse: unexpected character at line 1 column 1 of the JSON data
"NetworkError: 404 Not Found - http://192.168.xx.5:9300/bi/v1/users/~/items/uihints"
AppController<._getHomePageObj@http://192.168.xx.5:9300/bi/js/glass/app/AppController.js?v=5:686:7 Not valid JSON format. Invalid home page specification.
SyntaxError: JSON.parse: unexpected character at line 1 column 1 of the JSON data

I have tried regenerating cryptographic keys (although it is a new clean install with new clean content store, etc.), but no effect. Changed from IBM Java to JVM in Cognos folder - no effect. There is a web server (Apache) on the machine, but it is not configured. I have installed the Optional gateway also, but not using it as for the moment.[/code]

When you logout, Firebug shows the following error:

Code Select Expand

"NetworkError: 441 Undefined - http://192.168.xx.5:9300/bi/v1/login"

Once a user logs in, there are no issues and everything is working fine, but if the session expires, there are troubles logging back again.


When I enable anonymous logging, obviously there is no login delay, but firebug shows the errors:

Code Select Expand

"NetworkError: 404 Not Found - http://192.168.xx.5:9300/bi/v1/users/~/credentials?_=1481815717942"
credent...5717942
"NetworkError: 404 Not Found - http://192.168.xx.5:9300/bi/v1/users/~/items/uihints"

[inu]

Are you using Cognos Analytics (Cognos 11)? If so, why are you logging in to Cognos Connection and not the new portal (Glass)?

MF.

No, MF.
cognos version  is 10.2.2

Thanx

[MFGF]

No, MF.
cognos version  is 10.2.2

Thanx

Why have you posted this in the Cognos Analytics board?

[nigell]

Just to add our resolution of the problem - it appeared that the Router/Firewall between our Analytics Server and the LDAP was causing the problem. Rerouting the network paths solved the issue and now we log-in instantaneously.