Odd error messge when navigating to Admin pane.

[MLee]

All,

  I am getting an odd message stating :

CM-REQ-4144 Content Manager expected to find an integer value in element "maxObjects" but found "NaN" instead.

I've attached a image of the error as an attachment.

We are running Cognos 10.2.1 and the error doesn't seem to be causing issues with scheduling or report authoring / executing.  It is just annoying. 

Any help would be appreciated.

Thanks,

Mark


 

[bensah]

I would suggest you to run the content store consistency job. It may fix your issue.

Thanks,
Benu

[MLee]

Thank you, Benu.  I ran the content store consistency job and it found one issue and fixed the found issue.  It didn't however fix the issue which I am still having.

This is the details from the message.

Thank you for your help.

Mark
 

SOAPFaultException
CM-REQ-4144 Content Manager expected to find an integer value in element "maxObjects" but found "NaN" instead.

com.cognos.portal.fragment.server.SOAPFaultException: CM-REQ-4144 Content Manager expected to find an integer value in element "maxObjects" but found "NaN" instead.
   at com.cognos.portal.fragment.service.ServiceEnvironment.getBiBusTargetStream(ServiceEnvironment.java:518)
   at com.cognos.portal.fragment.service.ServiceEnvironment.getLocalTargetStream(ServiceEnvironment.java:305)
   at com.cognos.portal.fragment.Environment.getTargetStream(Environment.java:616)
   at com.cognos.portal.fragment.server.document.DocumentFactoryImpl.createDocument(DocumentFactoryImpl.java:132)
   at com.cognos.portal.fragment.server.DashboardProcessor.process(DashboardProcessor.java:280)
   at com.cognos.portal.fragment.service.DashboardService.invokeImpl(DashboardService.java:482)
   at com.cognos.pogo.pdk.BasicHandler.invoke(BasicHandler.java:203)
   at com.cognos.pogo.handlers.logic.ChainHandler.invokeImpl(ChainHandler.java:53)
   at com.cognos.pogo.pdk.BasicHandler.invoke(BasicHandler.java:203)
   at com.cognos.pogo.impl.PogoEngineImpl.invokeHandler(PogoEngineImpl.java:158)
   at com.cognos.p2plb.clerver.balancer.RequestForwarder.rawForwardToSelf(RequestForwarder.java:211)
   at com.cognos.p2plb.clerver.balancer.RequestForwarder.forwardToSelf(RequestForwarder.java:184)
   at com.cognos.p2plb.clerver.balancer.LoadBalanceRequest.processRequest(LoadBalanceRequest.java:92)
   at com.cognos.p2plb.clerver.balancer.LoadBalanceRequest.processRequest(LoadBalanceRequest.java:47)
   at com.cognos.p2plb.clerver.LoadBalanceHandler.invokeImpl(LoadBalanceHandler.java:266)
   at com.cognos.pogo.pdk.BasicHandler.invoke(BasicHandler.java:203)
   at com.cognos.pogo.handlers.logic.ChainHandler.invokeImpl(ChainHandler.java:53)
   at com.cognos.pogo.pdk.BasicHandler.invoke(BasicHandler.java:203)
   at com.cognos.pogo.impl.PogoEngineImpl.invokeHandler(PogoEngineImpl.java:158)
   at com.cognos.pogo.handlers.engine.ServiceLookupHandler.invokeImpl(ServiceLookupHandler.java:115)
   at com.cognos.pogo.pdk.BasicHandler.invoke(BasicHandler.java:203)
   at com.cognos.pogo.handlers.logic.ChainHandler.invokeImpl(ChainHandler.java:53)
   at com.cognos.pogo.pdk.BasicHandler.invoke(BasicHandler.java:203)
   at com.cognos.pogo.handlers.performance.PerformanceIndicationHandler.invokeImpl(PerformanceIndicationHandler.java:106)
   at com.cognos.pogo.pdk.BasicHandler.invoke(BasicHandler.java:203)
   at com.cognos.pogo.impl.PogoEngineImpl.service(PogoEngineImpl.java:126)
   at com.cognos.pogo.transport.PogoServlet.processRequest(PogoServlet.java:262)
   at com.cognos.pogo.transport.PogoServlet.doPost(PogoServlet.java:725)
   at javax.servlet.http.HttpServlet.service(HttpServlet.java:643)
   at com.cognos.pogo.pdk.performance.servlet.PerformanceIndicatorWrappedServlet.service(PerformanceIndicatorWrappedServlet.java:31)
   at javax.servlet.http.HttpServlet.service(HttpServlet.java:723)
   at com.cognos.pogo.isolation.ServletWrapper.service(ServletWrapper.java:283)
   at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:290)
   at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)
   at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:233)
   at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:191)
   at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:127)
   at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:103)
   at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:109)
   at org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:293)
   at org.apache.coyote.http11.Http11Processor.process(Http11Processor.java:861)
   at org.apache.coyote.http11.Http11Protocol$Http11ConnectionHandler.process(Http11Protocol.java:620)
   at org.apache.tomcat.util.net.JIoEndpoint$Worker.run(JIoEndpoint.java:489)
   at java.lang.Thread.run(Thread.java:798)
<SOAP-ENV:Fault xmlns:SOAP-ENV="http://schemas.xmlsoap.org/soap/envelope/"><faultcode xmlns="">Client</faultcode><faultstring>CM-REQ-4342 An error occurred with the client.</faultstring><detail><detail><bus:exception xmlns:bus="http://developer.cognos.com/schemas/bibus/3/">
         <severity>error</severity>
         <errorCode>cmExpectedIntElement</errorCode>
         <bus:message>
            <messageString>CM-REQ-4144 Content Manager expected to find an integer value in element "maxObjects" but found "NaN" instead.</messageString>
         </bus:message>
      </bus:exception></detail></detail></SOAP-ENV:Fault>
   at com.cognos.portal.soap.impl.SOAPConnectionImpl.handleFault(SOAPConnectionImpl.java:307)
   at com.cognos.portal.soap.impl.SOAPConnectionImpl.readResponse(SOAPConnectionImpl.java:251)
   at com.cognos.portal.soap.impl.SOAPConnectionImpl.processResponse(SOAPConnectionImpl.java:210)
   at com.cognos.portal.soap.impl.BusConnectionImpl.execute(BusConnectionImpl.java:144)
   at com.cognos.portal.fragment.service.ServiceEnvironment.getBiBusTargetStream(ServiceEnvironment.java:490)
   at com.cognos.portal.fragment.service.ServiceEnvironment.getLocalTargetStream(ServiceEnvironment.java:305)
   at com.cognos.portal.fragment.Environment.getTargetStream(Environment.java:616)
   at com.cognos.portal.fragment.server.document.DocumentFactoryImpl.createDocument(DocumentFactoryImpl.java:132)
   at com.cognos.portal.fragment.server.DashboardProcessor.process(DashboardProcessor.java:280)
   at com.cognos.portal.fragment.service.DashboardService.invokeImpl(DashboardService.java:482)
   at com.cognos.pogo.pdk.BasicHandler.invoke(BasicHandler.java:203)
   at com.cognos.pogo.handlers.logic.ChainHandler.invokeImpl(ChainHandler.java:53)
   at com.cognos.pogo.pdk.BasicHandler.invoke(BasicHandler.java:203)
   at com.cognos.pogo.impl.PogoEngineImpl.invokeHandler(PogoEngineImpl.java:158)
   at com.cognos.p2plb.clerver.balancer.RequestForwarder.rawForwardToSelf(RequestForwarder.java:211)
   at com.cognos.p2plb.clerver.balancer.RequestForwarder.forwardToSelf(RequestForwarder.java:184)
   at com.cognos.p2plb.clerver.balancer.LoadBalanceRequest.processRequest(LoadBalanceRequest.java:92)
   at com.cognos.p2plb.clerver.balancer.LoadBalanceRequest.processRequest(LoadBalanceRequest.java:47)
   at com.cognos.p2plb.clerver.LoadBalanceHandler.invokeImpl(LoadBalanceHandler.java:266)
   at com.cognos.pogo.pdk.BasicHandler.invoke(BasicHandler.java:203)
   at com.cognos.pogo.handlers.logic.ChainHandler.invokeImpl(ChainHandler.java:53)
   at com.cognos.pogo.pdk.BasicHandler.invoke(BasicHandler.java:203)
   at com.cognos.pogo.impl.PogoEngineImpl.invokeHandler(PogoEngineImpl.java:158)
   at com.cognos.pogo.handlers.engine.ServiceLookupHandler.invokeImpl(ServiceLookupHandler.java:115)
   at com.cognos.pogo.pdk.BasicHandler.invoke(BasicHandler.java:203)
   at com.cognos.pogo.handlers.logic.ChainHandler.invokeImpl(ChainHandler.java:53)
   at com.cognos.pogo.pdk.BasicHandler.invoke(BasicHandler.java:203)
   at com.cognos.pogo.handlers.performance.PerformanceIndicationHandler.invokeImpl(PerformanceIndicationHandler.java:106)
   at com.cognos.pogo.pdk.BasicHandler.invoke(BasicHandler.java:203)
   at com.cognos.pogo.impl.PogoEngineImpl.service(PogoEngineImpl.java:126)
   at com.cognos.pogo.transport.PogoServlet.processRequest(PogoServlet.java:262)
   at com.cognos.pogo.transport.PogoServlet.doPost(PogoServlet.java:725)
   at javax.servlet.http.HttpServlet.service(HttpServlet.java:643)
   at com.cognos.pogo.pdk.performance.servlet.PerformanceIndicatorWrappedServlet.service(PerformanceIndicatorWrappedServlet.java:31)
   at javax.servlet.http.HttpServlet.service(HttpServlet.java:723)
   at com.cognos.pogo.isolation.ServletWrapper.service(ServletWrapper.java:283)
   at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:290)
   at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)
   at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:233)
   at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:191)
   at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:127)
   at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:103)
   at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:109)
   at org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:293)
   at org.apache.coyote.http11.Http11Processor.process(Http11Processor.java:861)
   at org.apache.coyote.http11.Http11Protocol$Http11ConnectionHandler.process(Http11Protocol.java:620)
   at org.apache.tomcat.util.net.JIoEndpoint$Worker.run(JIoEndpoint.java:489)
   at java.lang.Thread.run(Thread.java:798)

Root Cause:
<SOAP-ENV:Fault xmlns:SOAP-ENV="http://schemas.xmlsoap.org/soap/envelope/"><faultcode xmlns="">Client</faultcode><faultstring>CM-REQ-4342 An error occurred with the client.</faultstring><detail><detail><bus:exception xmlns:bus="http://developer.cognos.com/schemas/bibus/3/">
         <severity>error</severity>
         <errorCode>cmExpectedIntElement</errorCode>
         <bus:message>
            <messageString>CM-REQ-4144 Content Manager expected to find an integer value in element "maxObjects" but found "NaN" instead.</messageString>
         </bus:message>
      </bus:exception></detail></detail></SOAP-ENV:Fault>
   at com.cognos.portal.soap.impl.SOAPConnectionImpl.handleFault(SOAPConnectionImpl.java:307)
   at com.cognos.portal.soap.impl.SOAPConnectionImpl.readResponse(SOAPConnectionImpl.java:251)
   at com.cognos.portal.soap.impl.SOAPConnectionImpl.processResponse(SOAPConnectionImpl.java:210)
   at com.cognos.portal.soap.impl.BusConnectionImpl.execute(BusConnectionImpl.java:144)
   at com.cognos.portal.fragment.service.ServiceEnvironment.getBiBusTargetStream(ServiceEnvironment.java:490)
   at com.cognos.portal.fragment.service.ServiceEnvironment.getLocalTargetStream(ServiceEnvironment.java:305)
   at com.cognos.portal.fragment.Environment.getTargetStream(Environment.java:616)
   at com.cognos.portal.fragment.server.document.DocumentFactoryImpl.createDocument(DocumentFactoryImpl.java:132)
   at com.cognos.portal.fragment.server.DashboardProcessor.process(DashboardProcessor.java:280)
   at com.cognos.portal.fragment.service.DashboardService.invokeImpl(DashboardService.java:482)
   at com.cognos.pogo.pdk.BasicHandler.invoke(BasicHandler.java:203)
   at com.cognos.pogo.handlers.logic.ChainHandler.invokeImpl(ChainHandler.java:53)
   at com.cognos.pogo.pdk.BasicHandler.invoke(BasicHandler.java:203)
   at com.cognos.pogo.impl.PogoEngineImpl.invokeHandler(PogoEngineImpl.java:158)
   at com.cognos.p2plb.clerver.balancer.RequestForwarder.rawForwardToSelf(RequestForwarder.java:211)
   at com.cognos.p2plb.clerver.balancer.RequestForwarder.forwardToSelf(RequestForwarder.java:184)
   at com.cognos.p2plb.clerver.balancer.LoadBalanceRequest.processRequest(LoadBalanceRequest.java:92)
   at com.cognos.p2plb.clerver.balancer.LoadBalanceRequest.processRequest(LoadBalanceRequest.java:47)
   at com.cognos.p2plb.clerver.LoadBalanceHandler.invokeImpl(LoadBalanceHandler.java:266)
   at com.cognos.pogo.pdk.BasicHandler.invoke(BasicHandler.java:203)
   at com.cognos.pogo.handlers.logic.ChainHandler.invokeImpl(ChainHandler.java:53)
   at com.cognos.pogo.pdk.BasicHandler.invoke(BasicHandler.java:203)
   at com.cognos.pogo.impl.PogoEngineImpl.invokeHandler(PogoEngineImpl.java:158)
   at com.cognos.pogo.handlers.engine.ServiceLookupHandler.invokeImpl(ServiceLookupHandler.java:115)
   at com.cognos.pogo.pdk.BasicHandler.invoke(BasicHandler.java:203)
   at com.cognos.pogo.handlers.logic.ChainHandler.invokeImpl(ChainHandler.java:53)
   at com.cognos.pogo.pdk.BasicHandler.invoke(BasicHandler.java:203)
   at com.cognos.pogo.handlers.performance.PerformanceIndicationHandler.invokeImpl(PerformanceIndicationHandler.java:106)
   at com.cognos.pogo.pdk.BasicHandler.invoke(BasicHandler.java:203)
   at com.cognos.pogo.impl.PogoEngineImpl.service(PogoEngineImpl.java:126)
   at com.cognos.pogo.transport.PogoServlet.processRequest(PogoServlet.java:262)
   at com.cognos.pogo.transport.PogoServlet.doPost(PogoServlet.java:725)
   at javax.servlet.http.HttpServlet.service(HttpServlet.java:643)
   at com.cognos.pogo.pdk.performance.servlet.PerformanceIndicatorWrappedServlet.service(PerformanceIndicatorWrappedServlet.java:31)
   at javax.servlet.http.HttpServlet.service(HttpServlet.java:723)
   at com.cognos.pogo.isolation.ServletWrapper.service(ServletWrapper.java:283)
   at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:290)
   at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)
   at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:233)
   at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:191)
   at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:127)
   at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:103)
   at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:109)
   at org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:293)
   at org.apache.coyote.http11.Http11Processor.process(Http11Processor.java:861)
   at org.apache.coyote.http11.Http11Protocol$Http11ConnectionHandler.process(Http11Protocol.java:620)
   at org.apache.tomcat.util.net.JIoEndpoint$Worker.run(JIoEndpoint.java:489)
   at java.lang.Thread.run(Thread.java:798)

[bensah]

HI,

Please check the Dispatcher-URI for external application in IBM Cognos Configuration.
Use the correct URI and port number if there is any discrepancy. ( This is for error code-CM-REQ-4342)

If you have standby content manager,please check if switching to standby resolving your problem or not.(This is for error code-CM-REQ-4144)

Do you have the same issue in other environment ( like dev or QA)?

Thanks,
Benu

[MFGF]

It's also worth running the content store consistency task multiple times. Sometimes it finds and fixes things one at a time...

MF.

[MLee]

HI,

Please check the Dispatcher-URI for external application in IBM Cognos Configuration.
Use the correct URI and port number if there is any discrepancy. ( This is for error code-CM-REQ-4342)

If you have standby content manager,please check if switching to standby resolving your problem or not.(This is for error code-CM-REQ-4144)

Do you have the same issue in other environment ( like dev or QA)?

Thanks,
Benu

Thank you for the additional thoughts.  I checked the URI for external dispatcher and was able to verify connectivity.  We are on a stand alone Content Manager so I was unable to try switching. 

thanks,

Mark

[MLee]

It's also worth running the content store consistency task multiple times. Sometimes it finds and fixes things one at a time...

MF.

I ran the content store consistency again and it came back showing no errors or issues.  I've now scheduled this to run weekly on our instance.

thank you for the help,

Mark