Cryptograpic Error

[Francis aka khayman]

ok so i got the cryptograpic error so i'm trying to follow the instructions below.

i got to #3, and when export, i get this error  :o?!?!?!?!

CAM-CRP-1064 Unable to process the PKCS #7 data because of an internal error. Unable to find the common symmetric key with alias .....

and i search how to solve, i to pages indicating the same instructions below.

what am i doing wrong?



http://www-01.ibm.com/support/docview.wss?uid=swg21383421

Steps to Regenerate Cryptographic Keys
1. Stop the Cognos services.
2. On the Content Manager computer, back up the existing cryptographic keys by saving the
following directories to an alternate location that is secure:
● c10_location/configuration/csk
● c10_location/configuration/encryptkeypair
● c10_location/configuration/signkeypair
3. Open Cognos Configuration, go to the File menu and select Export As, click yes at the prompt and save the file as backup.xml in the c10_location/configuration folder.
4. Delete the csk, encryptkeypair, and signkeypair directories.
5. In the c10_location/configuration folder, rename the existing cogstartup.xml to cogstartup.old
6. In the c10_location/configuration folder, rename backup.xml to cogstartup.xml.
7. Open Cognos Configuration, save the configuration and restart the services.
8. Repeat steps 1 to 7 on all computers that have Cognos components installed.

[sdf]

before you delete the encryption keys, make sure that cognos configuration window  is closed.
try to rename your latest cogstartup<date>  to cogstartup.xml
run cogconfig again, this should generate new keys.

[Francis aka khayman]

awesome!! thanks man  8)