ApacheDS Service Issue

[Nagendar]

Hi Team,

We restarted the Production Server due to some technical issue. Later restarted the Cognos services (Cognos configuration).
we are facing the issue with ApacheDs (its not starting) plz find the screenshot of those errors we are getting.
Due to this we are unable to get cognos login page.

Plz help me what steps I need to take its very urgent.

[bdbits]

If it's really urgent, you should open a support ticket.

Otherwise, that error really does not tell you anything. You will need to look at the logs to find more information.

[MFGF]

Hi. ApacheDS writes its own log files in a log folder under the folder it was installed to. You need to check the ApacheDS logs to see what error it is reporting. If I had to use my muppety powers of clairvoyance I'd bet on there being a conflict in the ApacheDS config files somewhere.

MF.


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[Nagendar]

Hi Team,
Thanks a lot for your reply.

We don't have any Support team to handle this issue I need some help to open a support ticket.

As of now we got some temporary solution to solve this issue. But still our ApacheDS service is not running, as you said we checked the config wrapper log file of ApacheDS, and tried to change the path like

# wrapper.java.command=F:\Program Files\cognos10.2.1\cognos\c10_64\bin64\jre\7.0\bin\java.exe
wrapper.java.command=F:\Program Files\cognos10.2.1\cognos\c10_64\bin\jre\7.0\bin\java.exe

Still we are facing the issue, attached image of 3errors getting after this.
Awaiting for your reply.

Thanks & Regards,
Nagendar.

[BMbabu]

Hi Nagendar,

Could you please try to restart your windows machine  ,means where ApacheDS is installed, it may helpful to resolve the issue.
And before restart ,ApacheDS services make as automatic.

Regards,
MadhuB

[Nagendar]

Thanks Madhu.

By default it was in automatic, after restart same issue is coming.

Any other help its great helpful for us.

Thanks.

[sdf]

please check that your environment variables must be set to the correct java root directory.

also have you tried setting this?

# wrapper.java.command=F:\Program Files\cognos10.2.1\cognos\c10_64\bin64\jre\7.0\bin\
wrapper.java.command=F:\Program Files\cognos10.2.1\cognos\c10_64\bin\jre\7.0\bin\

[BMbabu]

I think ,it's not cognos issue, It's issue with ApacheDS(LDAP).

Nagendra, Could you please try to start the ApacheDS services from application side(means program files->ApacheDS), not from windows services , lets read the error while starting the services, may be that error will helpful for us to sort the issue.

Regards,
Madhu B

[MFGF]

Hi,

My advice (as before) is to look in the log file ApacheDS writes. You can find this in the Program Files (x86)\ApacheDS\instances\log folder - it is called apacheds.log

I suspect you will see something similar to the following at the end of the log file:

[10:53:37] WARN [org.apache.directory.server.config.ConfigPartitionInitializer] - Conflict in selecting configuration source, both config.ldif and ou=config exist delete either one of them and restart the server
[10:53:37] ERROR [org.apache.directory.server.wrapper.ApacheDsTanukiWrapper] - Failed to start the service.
java.lang.IllegalStateException: Conflict in selecting configuration source, both config.ldif and ou=config exist delete either one of them and restart the server
   at org.apache.directory.server.config.ConfigPartitionInitializer.initConfigPartition(ConfigPartitionInitializer.java:113)
   at org.apache.directory.server.ApacheDsService.initConfigPartition(ApacheDsService.java:289)
   at org.apache.directory.server.ApacheDsService.start(ApacheDsService.java:172)
   at org.apache.directory.server.wrapper.ApacheDsTanukiWrapper.start(ApacheDsTanukiWrapper.java:72)
   at org.tanukisoftware.wrapper.WrapperManager$12.run(WrapperManager.java:2788)

If you see messages like this, go to the Program Files (x86)\ApacheDS\instances\default\conf folder and see if you have both of these - a file called config.ldif and a folder called ou=config. If you do, rename ou=config to ou=configold and see if your service starts.

MF.