IBM Virtual View Manager 10.2 – email problem / smtp configuration

[Arne85]

Hello everybody,

I've installed IBM Virtual View Manager 10.2 and I've defined a trigger with the action type "Send E-Mail". Therefore, I configured under Administration > Conifguration the E-Mail Information (From address, SMTP Host and SMTP Port). The problem is that the defined SMTP-Port isn't used by IBM VVM for sending the e-mail. For example, I set 10025 as the SMTP port. When the trigger gets activated, I get the following error message:

Code Select Expand

Message=A system exception has occurred.  Could not connect to SMTP host: xxx.xxx.xxx.xxx, port: 25,
    response: 421  [script-1900011]

A screenshot of the error message is attached.

It looks like VVM is always using the port 25, no matter what I configure.

Is there any way to force VVM to use a different port? Or have I missed one configuration?

Best regards,
Arne Arnold

[MFGF]

Hello everybody,

I've installed IBM Virtual View Manager 10.2 and I've defined a trigger with the action type "Send E-Mail". Therefore, I configured under Administration > Conifguration the E-Mail Information (From address, SMTP Host and SMTP Port). The problem is that the defined SMTP-Port isn't used by IBM VVM for sending the e-mail. For example, I set 10025 as the SMTP port. When the trigger gets activated, I get the following error message:

Code Select Expand

Message=A system exception has occurred.  Could not connect to SMTP host: xxx.xxx.xxx.xxx, port: 25,
    response: 421  [script-1900011]

A screenshot of the error message is attached.

It looks like VVM is always using the port 25, no matter what I configure.

Is there any way to force VVM to use a different port? Or have I missed one configuration?

Best regards,
Arne Arnold

Bizarre! It looks like you set the port correctly. Have you recycled the services since you made the port change?

I'd log this with IBM support if that doesn't make a difference.

Cheers!

MF.

[Arne85]

Hi MF,

I stopped and started the server after the configuration change with the two offered .bat-files from IBM and once via the services interface from Windows Server (restart service IBM Cognos Virtual View Manager). Both ways didn't work or do you mean something else with recycle the service?

BR
Arne

[MFGF]

Hi MF,

I stopped and started the server after the configuration change with the two offered .bat-files from IBM and once via the services interface from Windows Server (restart service IBM Cognos Virtual View Manager). Both ways didn't work or do you mean something else with recycle the service?

BR
Arne

No - just what you did. Time to log a call, I think :)

Good luck!

MF.

[Arne85]

I've just received the answer from IBM Support. The SMTP-port 25 is hard coded, so you can't change it and connect to a different port.