error when i schedule a prompt report

[saikrishna86]

Hi,

we have upgrade a cognos env from 8.4.1 to 10.2.1, We have one cognos prompt (drop down) report which is working fine in cognos 8.4.1. After I upgrade to 10.2.1, the same report is working. But if I schedule the report with  "save the report" option,  I am getting following error. Kindly help me to fix this issue. the prompt is like year drop-down box, Based on the value I select in dropdown list the values will change.

I am getting a generic error like this.

"RSV-SRV-0040 The report server encountered an internal error. Check additional information associated with this error message. If cause of problem cannot be ascertained, increase the logging level in the IBM Cognos administration tool and reproduce the conditions that caused the error. If the problem persists, see the problem determination information on the IBM Cognos Support Portal page at http://www-947.ibm.com/support/entry/portal/Overview/Software/Information_Management/Cognos_Business_Intelligence. CCLAssertError:0:Fatal: CCL_ASSERT(hasRom());"

We are using Cognos 10.2.1 on Windows 2012 x64 bit with fixpack 2 installed.

Please help me

Thank you.

[Bindiya]

Is the prompt mandatory? If so, are you saving the prompt values when report is scheduled?
Try running the report in background and see if you get the same error.

[saikrishna86]

Hi,

Thank you for reply.

The prompt is not mandatory. I have run the report in background, it do not give me any error.