Contributor error

[Dev1975]

Hello everyone,

A Customer is trying to open a contributor project and gets the following message displayed:

Could not open the editor: [CCLMsg: system text='Argument value is null']

I have referred the Customer to IBM TechNote article 1506957, which they have followed, however this has not helped resolve the issue. With respect to the TN, option #2 suggests altering the "Persist Contributor Web Client Settings", however this was already changed to address a previous issue. There is a third option in that list, "OFF", would this have any side-effects if it were enabled?

Any information/guidance is much appreciated.

Thanks,
Dev

[ericlfg]

Hi Dev,

By setting the persisted setting to OFF, the custom layout the customer may setup (nested dimensions, rows, etc) will not be preserved between sessions or nodes.  I would recommend, before setting the persist setting to OFF, to re-generate the background XML file that is used in the persistence feature with the current setting of Client. 

Refer to Solution B of the below TN:
http://www-01.ibm.com/support/docview.wss?uid=swg21433483

[Dev1975]

Hello Eric,

Thank you for your response, I've forwarded this to our Customer and will let you know how it goes. So far it looks promising.

Many thanks,
Dev

[Dev1975]

Hi Eric,

Just to let you know your suggestion helped with the issue.

Many thanks,
Dev

[ericlfg]

Perfect!  Thanks for following up.  Cheers.