Can't recycle encryption keys on Gateway 8.4

[ampt]

I recently recycled the encryption keys per

https://www-304.ibm.com/support/docview.wss?uid=swg21341113

Things went fine until I got to the gateway. I was not able to rename or delete one of the folders (CSK I think) because there was a file open in this folder.

On the gateway, the only Cognos service running is Cognos Powerplay Cleanup. I stopped that, but still couldn't do anything with the offending folder. It's an old Windows 2000 server, so it's not easy to see what's keeping the file open. Anyone have any ideas?

TIA

John

[prikala]

Just a guess (no personal experience):
If you are using the ISAPI gateway, try stopping IIS/World Wide Web publishing service.
It might be the gateway module that is holding some file open.

[ampt]

We are using ISAPI. IIS/WWW publishing service is not running on the server, but IIS Admin Service is. I'll try stopping that tomorrow when we have a maintenance window. Thanks!