Duplicate users in COgnos Admin Groups

[swarupa]

Hello

I have issue in adding users in Cognos Administration.

To add list of users, i select list from excel sheet and copy to Cognos Admin> Specific Group > Add > Type > Paste & click on next green button> then all the members goes to otherside > OK.

After completing this process, i can find one user extra than the list i selected. Because one user added twice. Also it didn't throw any error that "Duplicate Users not Allowed" .

Usually COgnos restricts duplicate users.

Please let me know the possible solutions to rectify the issue.

I can go & check manuaaly then delete the user. But looking for perminent solution.

Thanks,
Swarupa.

[sir_jeroen]

What kind of authentication namespace do you use? AD / LDAP?
I expect that you are using a LDAP authentication source.

When using a LDAP source a user is uniquely identified by it's distinguished name (DN) , while all other properties are the same.
For example you can have 2 users named "Reportnet Addict" but one user has user=Reportnet Addict,ou=NL,dc=cognos,dc=com as DN
and the other user=Reportnet Addict,ou=US,dc=cognos,dc=com as DN?

And if the above is true then I suspect you haven't incorrect account property mismatch in Cognos Configuration (for example is the bind for the property username set to the correct LDAP property for uniquely identifying a user)

To find this out take an LDAP browser and do a lookup for that user and see if 2 users are returned.