C8MR2:Formating is lost when a HTML Report studio report is delivered to email

[kommireddy]

Hi,

We are facing a strange problem. In all the three environments we configured notification using same SMTP mail server. On development environment (single server) which is running on default tomcat app server, we dont have any issues when report is sent to email as attachement, but in staging and production (distributed) which are running on Weblogic app server, we are loosing format on HTML report when it is sent as attachement to email.

Could anybody suggest workaround??  ???

[kommireddy]

Nobody even cared to suggest anything!!!!!!!

Well!! I found the solution.

[COGNOiSe administrator]

Nobody even cared to suggest anything!!!!!!!

Well!! I found the solution.

And yet, even you, will not share the solution with the rest of us. I'd like to remind everyone on this forum, that this place is for people helping other people. There is no promise of rewards, thus there can be no expectation that every post will be answered in the shortest, humanly possible, time. Sometime we are just too busy with our day-to-day activities, to spare time to work on other people problems, when we don't have an immediate answer from the past experience.

[kommireddy]

Hi Every one,

Firstly I wanted to clarify something, there’s a misunderstanding here, I didn’t mean to hide the solution with me, I’ll be the more happy to help people in this forum within my knowledge scope.

The comment I made in previous message was based on number of views/responses ratio. I have seen lot of complicated problems addressed in this forum received responses in acceptable views/responses ratio, so I wonder why even after 54 views I didn’t received even a single response. I do accept that the questions like mine need past experience to provide solution, but I think it’s fair enough to expect at least some inputs so as to narrow down the issue.


Well the problem/solution was, customized GlobalReportStyles.css file under c8\webcontent\schemas from development environment (single server) has been copied to only Gateway component servers of staging/production environments (distributed, 2 content managers, 1 dispatcher, 2 gateways), but the file should be placed on all the component servers (on content manager and dispatcher servers this file will be under c8/bin directory).

[COGNOiSe administrator]

Thanks for sharing!