unable to access Analyst and contributor 8.4.1 in windows 7.

[janardhancp84]

Can you please any body help me on this. I am getting lot of incidents with cognos planning 8.4.1 in Wnidows 7 platform. can you please assist any body.


Thanks in advance.

Janardhan

[ericlfg]

Hi Janardhan,

We'll need a little more information about what the problem is.  Please provide any error messages and a description of the problem.

[janardhancp84]

Failed to update the registry. The system was trying to write to the key: JKEY_CURRENT_USER\Software\Cognos\Analyst
Possible reason could be insufficeient rights to write to this part of the regisrty.


Thanks
Janardhan

[ericlfg]

Please take a look at this IBM technote:

http://www-01.ibm.com/support/docview.wss?uid=swg21472649

[janardhancp84]

Yes, We followed those steps before post this topic. After following those steps also User not able to access analyst.

Can you please help me on this?

Thanks in advance.

[ericlfg]

To confirm, the exact same error is encountered after following these instructions? 

I've run into this error many times in the past due to the way the software interacts with a 64bit operating system.  So, any new systems I need to install these steps are followed and the error never occurs. 

I've attached a screenshot of a registry from one of my 2k8 r2 test case environments.  Take a look at it and compare it to your system.  Please note though that the install is c10 and will be different, however, the main parts are the same.

[janardhancp84]

I opened your attachment but I found that's related to Cognos Planning 10. will I need to follow those steps in Cognos 8.4.1. can you please clarify my doubt.


Thanks For advance.

Janardhan

[janardhancp84]

Hi,

Analyst error failed to update the registry. The system was trying to write to the key:
HKEY_CURRENT_USER\software\Cognos\Analyst possible reason could be insufficient rights to write to this part of the registry.


Thanks
Janardhan

[ericlfg]

In the TN I referenced initially, there is a section regarding the 8.4.1 version and what you need to do and confirm.

http://www-01.ibm.com/support/docview.wss?uid=swg21472649

From my screen shot that I provided earlier, where it says Planning101, for your environment it will say Planning841.