Report Format options disabled for Users

[biworld]

hi friends,

After a restart Users (actually no one) can not download report in excel or csv formats.

here is the lines from  system.xml at c10_location/templates/ps directory:



<format id="HTML" browserHide="" appMode="basic adv rv"/>
      <format id="XHTML" browserHide="" appMode="adv"/>
      <format id="HTMLFragment" browserHide="" downloadable="false" appMode="adv"/>
      <format id="PDF" browserHide="" downloadable="true" appMode="basic adv rv" extension="pdf"/>
      <format id="spreadsheetML" browserHide="safari" downloadable="true" appMode="basic adv rv" extension="xlsx"/>
      <format id="XLWA" browserHide="safari" downloadable="true" appMode="basic adv rv" extension="xls" mime="application/vnd.ms-excel"/>
      <format id="singleXLS" browserHide="safari" downloadable="true" appMode="" extension="xls"/>
      <format id="XLS" browserHide="safari moz other" downloadable="true" appMode="" cafaction="true"/>
      <format id="CSV" browserHide="" downloadable="true" appMode="basic adv rv" extension="csv"/>   
      <format id="XML" browserHide="" downloadable="true" appMode="basic adv rv" extension="xml"/>


Can you suggest any other configuration change that might be causing this?

Thanks in Advance,

[charon]

hi...
do you get an error message? or is the option grey/ disabled?
can you please deliver further information sir?

[biworld]

hi Charon,

Thanks for response. No. there was no error message. option were grayed.

However I bounced service once more and it seems it worked this time.

[biworld]

any ideas why it might not have gone through during Initial attempts?

[charon]

to be honest, no..but as long as it works.. :)
cheerz :P