Cognos Planning 8.4 Server

[Bubble]

Cognos Planning 8.4 cannot start. Please help.
09:32:45, 'LogService', 'StartService', 'Success'.
09:32:50, 'ContentManagerService', 'StartService', 'Failure'.

09:32:50, 'com.cognos.pogo.contentmanager.coordinator.ActiveCMControl', 'pogo', 'Failure'.
DPR-DPR-1035 Dispatcher detected an error.

09:32:50, CM-CFG-5063 A Content Manager configuration error was detected while connecting to the content store.  CM-CFG-5073 An unexpected event occurred while loading object class definitions into the content store. Cause: CM-CFG-5073 An unexpected event occurred while loading object class definitions into the content store.    Runtime Exception stack trace:  CM-CFG-5073 An unexpected event occurred while loading object class definitions into the content store.            at com.cognos.cm.dbstore.CMDbStoreFactory.addClassDefs(CMDbStoreFactory.java:1494)            at com.cognos.cm.dbstore.CMDbStoreFactory.loadCMMetadataIntoDb(CMDbStoreFactory.java:1389)      at com.cognos.cm.dbstore.CMDbStoreFactory.initContentDependent(CMDbStoreFactory.java:2266)         at com.cognos.cm.dbstore.CMDbStore.initializeContentDependent(CMDbStore.java:4640)             at com.cognos.cm.server.CMServlet.initializeContentStoreForActive(CMServlet.java:2482)              at com.cognos.cm.server.CMServlet.init(CMServlet.java:2140)       at com.cognos.cm.server.ContentManager.start(ContentManager.java:301)           at com.cognos.cm.server.ContentManagerLifecycleHandler.start(ContentManagerLifecycleHandler.java:63)          at com.cognos.pogo.services.DefaultHandlerService.start(DefaultHandlerService.java:101)              at com.cognos.pogo.services.DispatcherServices.startInititalServices(DispatcherServices.java:416)               at com.cognos.pogo.transport.PogoServlet$PogoStartup.run(PogoServlet.java:681)            at java.lang.Thread.run(Thread.java:810)  Caused by: com.jnetdirect.jsql.JSQLException: DBComms.error reading input. Context:Read packet header, Unexpected end of stream, readBytes:-1, negative read result, PktNumber:0, ReadThisPacket:0, PktDataSize:4096       at com.jnetdirect.jsql.JSQLException.makeFromDriverError(Unknown Source)                  at com.jnetdirect.jsql.DBComms.a(Unknown Source)    at com.jnetdirect.jsql.DBComms.receive(Unknown Source)                  at com.jnetdirect.jsql.IOBuffer.a(Unknown Source)        at com.jnetdirect.jsql.JSQLStatement.for(Unknown Source)                  at com.jnetdirect.jsql.JSQLStatement.doExecuteUpdate(Unknown Source)        at com.jnetdirect.jsql.JSQLPreparedStatement.executeUpdate(Unknown Source)               at com.cognos.cm.dbstore.CMDbStoreNonObjectAddDef.execute(CMDbStoreNonObjectAddDef.java:93)             at com.cognos.cm.dbstore.CMDbStoreFactory.addClassDefs(CMDbStoreFactory.java:1490)            ... 11 more 
09:32:50, 'ContentManager', 'getActiveContentManager', 'Failure'.
DPR-CMI-4006 Unable to determine the active Content Manager. Will retry periodically.
09:33:04, 'EventService', 'StopService', 'Success'.
09:33:04, 'EventService', 'StopService', 'Success'.
09:33:04, 'MonitorService', 'StopService', 'Success'.
09:33:04, 'MonitorService', 'StopService', 'Success'.
09:33:04, 'CPS Producer Registration Service', 'StopService', 'Success'.
09:33:04, 'CPS Producer Registration Service', 'StopService', 'Success'.
09:33:04, 'JobService', 'StopService', 'Success'.
09:33:04, 'JobService', 'StopService', 'Success'.
09:33:04, 'planningTaskService', 'StopService', 'Success'.
09:33:04, 'planningTaskService', 'StopService', 'Success'.
09:33:04, 'AgentService', 'StopService', 'Success'.
09:33:04, 'AgentService', 'StopService', 'Success'.
09:33:04, 'com.cognos.pogo.services.DefaultHandlerService', 'pogo', 'Failure'.
DPR-DPR-1035 Dispatcher detected an error.

09:33:04, 'com.cognos.pogo.services.DefaultHandlerService', 'pogo', 'Failure'.
DPR-DPR-1035 Dispatcher detected an error.

09:33:04, 'planningDataService', 'StopService', 'Success'.
09:33:04, 'planningDataService', 'StopService', 'Success'.
09:33:04, 'MetadataService', 'StopService', 'Success'.
09:33:04, 'MetadataService', 'StopService', 'Success'.
09:33:04, 'BatchReportService', 'StopService', 'Success'.
09:33:04, 'BatchReportService', 'StopService', 'Success'.
09:33:04, 'DeliveryService', 'StopService', 'Success'.
09:33:04, 'DeliveryService', 'StopService', 'Success'.
09:33:04, 'DataMovementService', 'StopService', 'Success'.
09:33:04, 'DataMovementService', 'StopService', 'Success'.
09:33:04, 'planningAdministrationConsoleService', 'StopService', 'Success'.
09:33:04, 'planningAdministrationConsoleService', 'StopService', 'Success'.
09:33:04, 'planningRuntimeService', 'StopService', 'Success'.
09:33:04, 'planningRuntimeService', 'StopService', 'Success'.
09:33:04, 'SystemService', 'StopService', 'Success'.
09:33:04, 'SystemService', 'StopService', 'Success'.
09:33:04, 'ReportService', 'StopService', 'Success'.
09:33:04, 'ReportService', 'StopService', 'Success'.
09:33:04, 'ContentManagerService', 'StopService', 'Success'.
09:33:04, 'ContentManagerService', 'StopService', 'Success'.
09:33:04, 'LogService', 'StopService', 'Success'.
09:33:04, 'LogService', 'StopService', 'Success'.
09:34:10, 'LogService', 'StartService', 'Success'.
09:34:13, 'ContentManagerService', 'StartService', 'Failure'.

09:34:14, 'com.cognos.pogo.contentmanager.coordinator.ActiveCMControl', 'pogo', 'Failure'.
DPR-DPR-1035 Dispatcher detected an error.

09:34:14, 'ContentManager', 'getActiveContentManager', 'Failure'.
DPR-CMI-4006 Unable to determine the active Content Manager. Will retry periodically.
09:34:13, CM-CFG-5063 A Content Manager configuration error was detected while connecting to the content store.  CM-CFG-5073 An unexpected event occurred while loading object class definitions into the content store. Cause: CM-CFG-5073 An unexpected event occurred while loading object class definitions into the content store.    Runtime Exception stack trace:  CM-CFG-5073 An unexpected event occurred while loading object class definitions into the content store.            at com.cognos.cm.dbstore.CMDbStoreFactory.addClassDefs(CMDbStoreFactory.java:1494)            at com.cognos.cm.dbstore.CMDbStoreFactory.loadCMMetadataIntoDb(CMDbStoreFactory.java:1389)      at com.cognos.cm.dbstore.CMDbStoreFactory.initContentDependent(CMDbStoreFactory.java:2266)         at com.cognos.cm.dbstore.CMDbStore.initializeContentDependent(CMDbStore.java:4640)             at com.cognos.cm.server.CMServlet.initializeContentStoreForActive(CMServlet.java:2482)              at com.cognos.cm.server.CMServlet.init(CMServlet.java:2140)       at com.cognos.cm.server.ContentManager.start(ContentManager.java:301)           at com.cognos.cm.server.ContentManagerLifecycleHandler.start(ContentManagerLifecycleHandler.java:63)          at com.cognos.pogo.services.DefaultHandlerService.start(DefaultHandlerService.java:101)              at com.cognos.pogo.services.DispatcherServices.startInititalServices(DispatcherServices.java:416)               at com.cognos.pogo.transport.PogoServlet$PogoStartup.run(PogoServlet.java:681)            at java.lang.Thread.run(Thread.java:810)  Caused by: com.jnetdirect.jsql.JSQLException: DBComms.error reading input. Context:Read packet header, Unexpected end of stream, readBytes:-1, negative read result, PktNumber:0, ReadThisPacket:0, PktDataSize:4096       at com.jnetdirect.jsql.JSQLException.makeFromDriverError(Unknown Source)                  at com.jnetdirect.jsql.DBComms.a(Unknown Source)    at com.jnetdirect.jsql.DBComms.receive(Unknown Source)                  at com.jnetdirect.jsql.IOBuffer.a(Unknown Source)        at com.jnetdirect.jsql.JSQLStatement.for(Unknown Source)                  at com.jnetdirect.jsql.JSQLStatement.doExecuteUpdate(Unknown Source)        at com.jnetdirect.jsql.JSQLPreparedStatement.executeUpdate(Unknown Source)               at com.cognos.cm.dbstore.CMDbStoreNonObjectAddDef.execute(CMDbStoreNonObjectAddDef.java:93)             at com.cognos.cm.dbstore.CMDbStoreFactory.addClassDefs(CMDbStoreFactory.java:1490)            ... 11 more 
09:34:26, 'EventService', 'StopService', 'Success'.
09:34:26, 'EventService', 'StopService', 'Success'.
09:34:26, 'MonitorService', 'StopService', 'Success'.
09:34:26, 'MonitorService', 'StopService', 'Success'.
09:34:26, 'CPS Producer Registration Service', 'StopService', 'Success'.
09:34:26, 'CPS Producer Registration Service', 'StopService', 'Success'.
09:34:26, 'planningDataService', 'StopService', 'Success'.
09:34:26, 'planningDataService', 'StopService', 'Success'.
09:34:26, 'BatchReportService', 'StopService', 'Success'.
09:34:26, 'BatchReportService', 'StopService', 'Success'.
09:34:26, 'AgentService', 'StopService', 'Success'.
09:34:26, 'AgentService', 'StopService', 'Success'.
09:34:26, 'MetadataService', 'StopService', 'Success'.
09:34:26, 'MetadataService', 'StopService', 'Success'.
09:34:26, 'planningTaskService', 'StopService', 'Success'.
09:34:26, 'planningTaskService', 'StopService', 'Success'.
09:34:26, 'DataMovementService', 'StopService', 'Success'.
09:34:26, 'DataMovementService', 'StopService', 'Success'.
09:34:26, 'JobService', 'StopService', 'Success'.
09:34:26, 'JobService', 'StopService', 'Success'.
09:34:26, 'com.cognos.pogo.services.DefaultHandlerService', 'pogo', 'Failure'.
DPR-DPR-1035 Dispatcher detected an error.

09:34:26, 'com.cognos.pogo.services.DefaultHandlerService', 'pogo', 'Failure'.
DPR-DPR-1035 Dispatcher detected an error.

09:34:26, 'DeliveryService', 'StopService', 'Success'.
09:34:26, 'DeliveryService', 'StopService', 'Success'.
09:34:27, 'SystemService', 'StopService', 'Success'.
09:34:27, 'SystemService', 'StopService', 'Success'.
09:34:27, 'ContentManagerService', 'StopService', 'Success'.
09:34:27, 'ContentManagerService', 'StopService', 'Success'.
09:34:27, 'ReportService', 'StopService', 'Success'.
09:34:27, 'ReportService', 'StopService', 'Success'.
09:34:27, 'planningAdministrationConsoleService', 'StopService', 'Success'.
09:34:27, 'planningAdministrationConsoleService', 'StopService', 'Success'.
09:34:27, 'planningRuntimeService', 'StopService', 'Success'.
09:34:27, 'planningRuntimeService', 'StopService', 'Success'.
09:34:27, 'LogService', 'StopService', 'Success'.
09:34:27, 'LogService', 'StopService', 'Success'.
[ ERROR ] CFG-ERR-0103 Unable to start IBM Cognos 8 service.
Execution of the external process returns an error code value of '-1'.

[Rutulian]

Hi Bubble,

Is this a new install that's not working yet, or an existing install that has stopped working?  Do you have other servers running the Content Manager which are working ok?  It looks like the key error is

com.jnetdirect.jsql.JSQLException: DBComms.error reading input. Context:Read packet header, Unexpected end of stream, readBytes:-1, negative read result, PktNumber:0, ReadThisPacket:0, PktDataSize:4096       at com.jnetdirect.jsql.JSQLException.makeFromDriverError(Unknown Source)   

Which suggests a problem with the database driver more than anything.  It's not one I've seen before though.  Without knowing the answers to those questions, the first thing I'd try would be reapplying my db driver configuration following these instructions (or find the same info for your version if not on 8.4.0) http://publib.boulder.ibm.com/infocenter/c8fpm/v8r4m0/index.jsp?lang=en

[Bubble]

Existing install that has stopped working.
Yes, we have other server with other content store  - work ok

[ericlfg]

Hey Bubble,

If Rutulian's suggestions don't pan out, there's a couple of public technotes that might help:

https://www-304.ibm.com/support/docview.wss?uid=swg21343094
https://www-304.ibm.com/support/docview.wss?uid=swg21335752

The second one talks more about DB sizing and I doubt it's the root cause if you have another CM server that's functional.

In doing more research it appears this message is received more during the start-up and initialization of a new content store database -- so if you're getting this mid-stride I'm not entirely sure what the problem might be. 

[Bubble]

This error i have with server (work from 2010 year). Not for change anything.

[ericlfg]

Hey Bubble,

Sometimes solutions identified for one behavior can be applied to another behavior.  The first TN talks about recreating the cogstartup.xml (as well as cleaning the CS tables (I would NOT do this step)), but since you're isolated to a single machine having difficulties something in it's configuration may have been corrupted.

I would suggest that a ticket with IBM Cognos be logged if you're not comfortable performing / pursuing these steps.  They may be able to give you more specific guidance regarding your issues...

If you DO decide to try to fix this problem, make sure you have backups available for all databases related to cognos.  This is in case something is damaged and you need to go back to a backup.