Excel export not possible - Report Studio 8.4

[sanchoniathon]

Hi,

We have this user that is not able to EXPORT his report to EXCEL (all available versions).

He runs the report in HTML. He then decides to export it to EXCEL by clicking on the appropritate button.  Then there is a window that opens REALLY fats and disapears REALLY fast ...

If i try it or another collegue, we get the "save in" window and we are then able to save the report in excel in our folder of choice. But our famous user nevers gets to that SAVE window ?

He is using Internet Explorer 8 but so do i and my other collegue ??
We checked for Internet Options to see if everything was CHECKED besides the DOWNLOADS section for the TRUSTED SITES as well as for INTRANET.

Any advice ?

Thanks !

[paddhu]

What happens if you set the report to run in the Excel format by default; i.e. rather than HTML try setting Excel.
Now what does this fantastic user experience???

[blom0344]

8.4 does not officially support IE 8.  8.4.1 does.  You can try to set IE8 to the IE7 compatibility mode and see if this solves the problem.

[sanchoniathon]

Thanks to both of you,

1- Unfortunately i didn't try to execute the report in excel format DIRECTLY, i will ask my user to do so.

2- blom0344, how do you "set IE8 to the IE7 compatibility mode and see if this solves the problem."

Good day !

[Anke]

I had this same issue with a user last week....it was a pop up blocker!  The Google toolbar to be exact.  I uninstalled and the user was fine opening Excel files.
Anke

[blom0344]

2- blom0344, how do you "set IE8 to the IE7 compatibility mode and see if this solves the problem."

in the menu..

[sanchoniathon]

Thanks to all,

But Ake, you were right, it was exactly the google toolbar our problem ...
We desactivated the "pop up blocker" from the google toolbar and voilà ... it now works.

good day !

[paddhu]

Thanks Anke for that info...

[MFGF]

Great info Anke!  Thanks! :)

[Sreeni P]

days back, I was messed up with this problem...thx Anke for great ....great R&D

[Anke]

 :)

[A152257]

IE 8 Does't Work Fine With Cognos  >:(

[MFGF]

IE 8 Does't Work Fine With Cognos  >:(

Yes it does - but only from Cognos 8.4.1 onwards.  This is when support for IE8 was introduced to the product.

MF.