CFG-ERR-0106 IBM Cognos configuration did not receive a response frm Cognos8 ser

[narengoud]

We have installed Cognos 8.4.1 in the following environment.

Linux version: RHEL AS 4 (update 6) 64-bit
Cognos version: 8.4.1 (CZA8HML)
JDK version: 1.5.0_12 (AMD- 64 bit)

Issue: while start Cognos service we are getting below error:
[ERROR] CFG-ERR-0106 IBM Cognos configuration did not receive a response from the IBM Cognos 8 service in the time allotted. Check that IBM Cognos 8 is available and properly configured.

We are not able to get the right solution for this. We need some one help urgently. Any help here would be highly appreciated.

-Narendar

[MFGF]

Hi,

Have a look in cogserver.log - are there any errors reported?

MF.

[narengoud]

Hi,

Have a look in cogserver.log - are there any errors reported?

MF.

Thanks for your response.

cogserver.log has the following message.
---------------------------------------
10.40.0.211:9300   18128   2010-02-02 05:25:49.227   -8               main   LOGSV   6003   1   server.Audit.IPF   StartService   LogService      Success      <parameters><item name="Port"><![CDATA[9362]]></item><item name="Mode"><![CDATA[UDP]]></item><item name="Secure"><![CDATA[FALSE]]></item></parameters>

-Narendar

[MFGF]

OK - this looks like your logging service started successfully.  You should have similar messages for ReportService, BatchReportService, PresentationService etc etc

Do you see any errors reported anywhere?

MF.

[narengoud]

Please find the other log messages below.

the following lines from cbs_start.log
---------------------------------------
Tue Feb  2 13:25:38 2010  INFO  t[974072c0] CBSBootstrapService Starting the daemon.
Tue Feb  2 13:25:38 2010  INFO  t[974072c0] CBSBootstrapService attempt to load config from "/opt/cognos/c8_64/./bin64/./bootstrap_linuxi38664.xml"
Tue Feb  2 13:25:44 2010  INFO  t[974072c0] CBSBootstrapService startDaemon() - spawned daemon, waiting for child processes to be ready.
Tue Feb  2 13:25:49 2010  WARN  t[974072c0] CBSSockSendAction did not detect success string in response.


The following lines from localhost_log.2010-02-02.txt
------------------------------------------------------------------------------
2010-02-02 05:25:42 WebappLoader[/p2pd]: Deploying class repositories to work directory /opt/cognos/c8_64/tomcat4.1.27/work/Standalone/localhost/p2pd
...................................................................
...................................................................
2010-02-02 05:25:45 StandardManager[/p2pd]: Seeding random number generator class java.security.SecureRandom
2010-02-02 05:25:45 StandardManager[/p2pd]: Seeding of random number generator has been completed
2010-02-02 05:25:45 StandardWrapper[/p2pd:default]: Loading container servlet default
2010-02-02 05:25:45 StandardWrapper[/p2pd:invoker]: Loading container servlet invoker
2010-02-02 05:25:45 cfgss: Creating a paranoid class loader.
2010-02-02 05:25:45 cfgss: Adding class directory file:/opt/cognos/c8_64/webapps/p2pd/WEB-INF/classes/
2010-02-02 05:25:45 cfgss: Adding class library file:/opt/cognos/c8_64/webapps/p2pd/WEB-INF/lib/CognosCMDerby.jar
..........................................................
.............................................................
2010-02-02 05:25:49 CMServlet: Using class loader in the servlet context:com.cognos.pogo.isolation.ParanoidClassLoader@12b754b2
2010-02-02 05:25:49 dispatcher: Using class loader in the servlet context:com.cognos.pogo.isolation.ParanoidClassLoader@12b754b2
2010-02-02 05:25:49 ping: Using class loader in the servlet context:com.cognos.pogo.isolation.ParanoidClassLoader@12b754b2
2010-02-02 05:25:49 gc: Using class loader in the servlet context:com.cognos.pogo.isolation.ParanoidClassLoader@12b754b2
2010-02-02 05:26:51 StandardWrapperValve[CMServlet]: Servlet.service() for servlet CMServlet threw exception
javax.servlet.ServletException
   at com.cognos.cm.server.CMServlet.doPost(CMServlet.java:733)
   at com.cognos.cm.server.ContentManager.doPost(ContentManager.java:116)
   at javax.servlet.http.HttpServlet.service(HttpServlet.java:760)
   at javax.servlet.http.HttpServlet.service(HttpServlet.java:853)
   at com.cognos.pogo.isolation.ServletWrapper.service(ServletWrapper.java:324)
   at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:247)
   at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:193)
   at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:256)
   at org.apache.catalina.core.StandardPipeline$StandardPipelineValveContext.invokeNext(StandardPipeline.java:643)
   at org.apache.catalina.core.StandardPipeline.invoke(StandardPipeline.java:480)
   at org.apache.catalina.core.ContainerBase.invoke(ContainerBase.java:995)
   at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:191)
   at org.apache.catalina.core.StandardPipeline$StandardPipelineValveContext.invokeNext(StandardPipeline.java:643)
   at org.apache.catalina.core.StandardPipeline.invoke(StandardPipeline.java:480)
   at org.apache.catalina.core.ContainerBase.invoke(ContainerBase.java:995)
   at org.apache.catalina.core.StandardContext.invoke(StandardContext.java:2416)
   at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:180)
   at org.apache.catalina.core.StandardPipeline$StandardPipelineValveContext.invokeNext(StandardPipeline.java:643)
   at org.apache.catalina.valves.ErrorDispatcherValve.invoke(ErrorDispatcherValve.java:171)
   at org.apache.catalina.core.StandardPipeline$StandardPipelineValveContext.invokeNext(StandardPipeline.java:641)
   at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:172)
   at org.apache.catalina.core.StandardPipeline$StandardPipelineValveContext.invokeNext(StandardPipeline.java:641)
   at org.apache.catalina.core.StandardPipeline.invoke(StandardPipeline.java:480)
   at org.apache.catalina.core.ContainerBase.invoke(ContainerBase.java:995)
   at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:174)
   at org.apache.catalina.core.StandardPipeline$StandardPipelineValveContext.invokeNext(StandardPipeline.java:643)
   at org.apache.catalina.core.StandardPipeline.invoke(StandardPipeline.java:480)
   at org.apache.catalina.core.ContainerBase.invoke(ContainerBase.java:995)
   at org.apache.coyote.tomcat4.CoyoteAdapter.service(CoyoteAdapter.java:223)
   at org.apache.coyote.http11.Http11Processor.process(Http11Processor.java:601)
   at org.apache.coyote.http11.Http11Protocol$Http11ConnectionHandler.processConnection(Http11Protocol.java:392)
   at org.apache.tomcat.util.net.TcpWorkerThread.runIt(PoolTcpEndpoint.java:579)
   at org.apache.tomcat.util.threads.ThreadPool$ControlRunnable.run(ThreadPool.java:619)
   at java.lang.Thread.run(Thread.java:595)
----- Root Cause -----
java.lang.IllegalStateException
   at org.apache.coyote.tomcat4.CoyoteResponseFacade.sendError(CoyoteResponseFacade.java:312)
   at com.cognos.cm.server.CMServlet.sendResponse(CMServlet.java:768)
   at com.cognos.cm.server.CMServlet.doPost(CMServlet.java:708)
   at com.cognos.cm.server.ContentManager.doPost(ContentManager.java:116)
   at javax.servlet.http.HttpServlet.service(HttpServlet.java:760)
   at javax.servlet.http.HttpServlet.service(HttpServlet.java:853)
   at com.cognos.pogo.isolation.ServletWrapper.service(ServletWrapper.java:324)
   at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:247)
   at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:193)
   at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:256)
   at org.apache.catalina.core.StandardPipeline$StandardPipelineValveContext.invokeNext(StandardPipeline.java:643)
   at org.apache.catalina.core.StandardPipeline.invoke(StandardPipeline.java:480)
   at org.apache.catalina.core.ContainerBase.invoke(ContainerBase.java:995)
   at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:191)
   at org.apache.catalina.core.StandardPipeline$StandardPipelineValveContext.invokeNext(StandardPipeline.java:643)
   at org.apache.catalina.core.StandardPipeline.invoke(StandardPipeline.java:480)
   at org.apache.catalina.core.ContainerBase.invoke(ContainerBase.java:995)
   at org.apache.catalina.core.StandardContext.invoke(StandardContext.java:2416)
   at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:180)
   at org.apache.catalina.core.StandardPipeline$StandardPipelineValveContext.invokeNext(StandardPipeline.java:643)
   at org.apache.catalina.valves.ErrorDispatcherValve.invoke(ErrorDispatcherValve.java:171)
   at org.apache.catalina.core.StandardPipeline$StandardPipelineValveContext.invokeNext(StandardPipeline.java:641)
   at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:172)
   at org.apache.catalina.core.StandardPipeline$StandardPipelineValveContext.invokeNext(StandardPipeline.java:641)
   at org.apache.catalina.core.StandardPipeline.invoke(StandardPipeline.java:480)
   at org.apache.catalina.core.ContainerBase.invoke(ContainerBase.java:995)
   at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:174)
   at org.apache.catalina.core.StandardPipeline$StandardPipelineValveContext.invokeNext(StandardPipeline.java:643)
   at org.apache.catalina.core.StandardPipeline.invoke(StandardPipeline.java:480)
   at org.apache.catalina.core.ContainerBase.invoke(ContainerBase.java:995)
   at org.apache.coyote.tomcat4.CoyoteAdapter.service(CoyoteAdapter.java:223)
   at org.apache.coyote.http11.Http11Processor.process(Http11Processor.java:601)
   at org.apache.coyote.http11.Http11Protocol$Http11ConnectionHandler.processConnection(Http11Protocol.java:392)
   at org.apache.tomcat.util.net.TcpWorkerThread.runIt(PoolTcpEndpoint.java:579)
   at org.apache.tomcat.util.threads.ThreadPool$ControlRunnable.run(ThreadPool.java:619)
   at java.lang.Thread.run(Thread.java:595)


I hope the above logs would help us.

Thanks,
Narendar