Cognos 8.4 Installation Problem ..

[NaviGator]

Hello guys,

2 or 3 months ago, I managed to install Cognos 8.4 on my laptop and it was working fine. I even managed to install new Go! Dashboard and it was working fine too.

Due to a problem in my laptop, the IT support guy here had to format my hard drive and reinstall the operating system again. After that I tried to install Cognos 8.4 again but I can't manage to do this. After installing the BI server, I tried to open the configuration and to start the service but always got the following error when it tried to start the content store service.

[ ERROR ]
The IBM Cognos Content Database service is starting.
errorlevel 1 exit 1
The IBM Cognos Content Database service could not be started.

The service did not report an error.

More help is available by typing NET HELPMSG 3534.

'cat' is not recognized as an internal or external command,
operable program or batch file.

I have uninstalled it and re-installed it many times. I have also tried to use Cognos Content Store or SQL Server as a content store but also the same problem.

I am not sure if it something relating to Cognos or my Operating System. My OS is WinXP SP2

Any ideas what might be the problem ?

Thanks a lot guys ..

[Evorus]

Navi,

When you install BI server, did you make sure that you unticked the Cognos Content Database?

E

[NaviGator]

Hello Evorus,

Thanks for your response.

Normally, I use the Cognos content store as my local CS so each time I install the BI Server I ticked the Cognos Content Store option.

This time and because of the error message, I tried to install it on SQL Server too. but I have got the same error message.

So, What do you think ?

[Evorus]

Navi,

Have you also tried to start the IBM Cognos Content Database service within
Control Panel >> Administrative Tools >> Services first and then the Cognos Service?

Many Thanks

E

[NaviGator]

Hello Evorus ..

Yes .. I have tried to run the service from the windows services but also the services didn't start.

what do you think ??