Disappearing Access Permissions in CRN

[donb410]

I ran into a problem yesterday where every access permission on the public folders, packages, folders and reports was reset/wiped out to null.Ã,  TheÃ,  same was true for the capability to use Query Studio and Report Studio.Ã,  Our users just use Query Studio and run the pre-authored reports.Ã, 

Our environment - Solaris 8, Oracle 9i (Client), WebLogic 8.3, CRN 1.1.

I am looking for the cause(s) of why this occurred and I am hoping someone has a solution to prevent it in the future.
Even if this has happened to you and you never found the cause, I would like to hear about it.

Any help or suggestions would be truly appreciated!

Don

[Annette]

We run ReportNet on Solaris 9 and this happened three times when we were first deploying.Ã,  Our server admin opened a case with Cognos but it never went anywhere because they said it was user error, although I disagree based on the activity leading up to the wipe-out.Ã,  It hasn't happened in several months.Ã,  The main difference since that time was that we "tuned" ReportNet---changed the configuration type to "Large", set the sort buffer size to 16 MB, and increased the number of high/low affinity connections to 8 (2 X Number of CPUs). If this problem happens again I'll open another case and will be able to better communicate the conditions leading up to it.Ã,  Sorry I can't help you any more, but at least you know it has happened to others.

[donb410]

Thanks for your insight - I will look into our configuration and adjust it as you suggest.  The only noteworthy thing we did before it happened was to reboot the server.

Don

[triguy]

We have run across this exact same problem.Ã,  It happened several times a couple of months ago.Ã,  After more elaborate configuration of the Cognos Connection permissions, the problem went away.Ã,  It re-appeared just a week ago... two days in a row in our PROD environment and once in our QA environment.

Also in our case, the server was rebooted prior to the problem occuring.  I was not able to recreate the problem through further server reboots though.

Our environment is a two server Windows Server 2003, IIS, Content Store in SQL Server, CRN 1.1

Being unable to recreate the problem has left both us and Cognos Support without too many options.

I wish that I could offer a solution...

[donb410]

Thank you for responding, I appreciate your time and the information you
share.  It helps to know that others are experiencing the same thing but
with a different configuration.  At present we are going to deliver using
CRN 1.1 but the next version will be 1.1 MR2.  Has anyone out there
experienced this problem with a version of CRN other than 1.1?