Issue while opening 11.1.7 report studio in chrome

[avik1986]

Hi All,

I had installed Cognos 11.1.7 and facing the attached error while trying to open report studio.

Could someone help me in this.

Regards,
avik1986

[hardstep]

There is a fix pack to resolve this issue - check ibm fixcentral for the download details

[avik1986]

Hey,

Thanks for your guidance. I will check that

Regards,
avik1986

[dougp]

https://www.cognoise.com/index.php/topic,36845.msg121292.html#msg121292

[avik1986]

Hi Hardstep,

I managed to download the fixpack. But not sure how to install or replace the file or do the modifications. Could you please guide me on this

[hardstep]

Hi Avik1986
You can install the fix pack just like you do a normal installation.
If you run the installer application and then select the fix pack / interim fix pack it allows you to install over the top of your current installation.
Documentation here : https://www.ibm.com/support/pages/how-install-cognos-analytics-111x
Cheers
Nick

[avik1986]

Thanks for the reply. please find the screenshot where i didnt find any executable file to install the fix

[hardstep]

Hi - as per previous post - you need to run the Cognos Analytics installer client (e.g. ca_instl_win_2.0.200618.exe ) this will allow you to point at the fix pack you downloaded and it will install/update over the top of your existing version.

[avik1986]

Thanks a lot. It worked successfully. Much appreciate your help