Error symbol while trying to run reports in PDF

[actcognosuser]

Hi All,

User receives an error symbol when the report is run in PDF. ( After prompt selection) Please see attached snapshot.
Reports will Excell output run fine. Is there a setting in Adobe that will prevent this error or could it be a different issue altogther?


Browser - IE
Cognos Version 10.2.1

[actcognosuser]

User is not able to run report in PDF version from the portal. This happned after microsoft updates were applied to the machine.

But emailing the report as PDF works. In cognos connection, once the filters are selected theres blank with the error symbol.

Plugins for Adobe are enabled in Internet Explorer. Orhanization site added in compatibility view settings. Also same issue with generating pDF in chrome
and firefox.

What else could be missing?