Not able to see Report Format Options (Excel, PDF, HTML)

[Daljith]

Hi Cognoisers,

We have recently moved to SSL enabled IHS webserver for our cognos bi server. After moving to IHS, the change I see is the developers who are developing new reports, they are not able to see any option for the dropdown for Report Format Options in properties tab.

Please suggest  what could be the issue. I tried to search some tech-notes, but finding nothing relevant to this issue.

Ana

[Daljith]

I have attached the screenshot of the issue as well. Under Report -> Format options ,   not able to see the options  :  Excel, PDF, HTML, etc.....   

Please suggest if anyone has faced this issue earlier.

Ana

[bdbits]

Are they using a supported browser? This is usually the issue when I have seen oddities like that.

Note: With IE11 you will need to use compatibility view. I believe this is still true even with 10.2.2.

[Daljith]

Thanks for the inputs all. was able to identify the issue. But it is surprising because I was not aware of file system.xml in templates/ps folder.
Someone from LDAP team has made changes to system.xml file to test a new functionality related to LDAP authentication for cognos and after those changes, users started getting this issue. When I reverted back the changes done by other member, I could see the options back. Anyone can explain this exactly? Even though, the issue is fixed, I did not get the relationship between my issue and system.xml file.................. :(


Ana

[cognos810]

Hello Ana,
Using Sytem.xml you can turn off report output formats available for users. Assuming that the LDAP team had turned this off.

-Cognos810